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OCoLC |
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20240329122006.0 |
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m o d |
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230209s2014 xx o ||| 0 eng d |
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|a EBLCP
|b eng
|c EBLCP
|d OCLCQ
|d EBLCP
|d OCLCQ
|d OCLCO
|d OCLCQ
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| 020 |
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|a 9781118767511
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|a 1118767519
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|a (OCoLC)1347028099
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| 082 |
0 |
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|a 610.73014
|q OCoLC
|2 23/eng/20230216
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Boyd, Claire.
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| 245 |
1 |
0 |
|a Communication Skills for Nurses
|h [electronic resource].
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| 260 |
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|a Newark :
|b John Wiley & Sons, Incorporated,
|c 2014.
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| 300 |
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|a 1 online resource (206 p.).
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| 490 |
1 |
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|a New York Academy of Sciences Ser.
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| 500 |
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|a Description based upon print version of record.
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| 505 |
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|a Intro -- COMMUNICATION SKILLS FOR NURSES -- Contents -- Preface -- Introduction -- Acknowledgements -- Chapter 1 MODELS OF COMMUNICATION -- WHAT IS A COMMUNICATION MODEL? -- Linear Model -- Interactive Model -- Transactional Model -- TEST YOUR KNOWLEDGE -- Bibliography -- Chapter 2 TRANSACTIONAL ANALYSIS -- THE EGO STATE -- Parent -- Child -- Adult -- KINDS OF TRANSACTION -- Complementary Transactions -- Crossed Transactions -- Ulterior Transactions -- SUMMARY OF TRANSACTIONAL ANALYSIS -- TEST YOUR KNOWLEDGE -- Bibliography -- Chapter 3 METHODS OF COMMUNICATION -- TYPES OF COMMUNICATION
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| 505 |
8 |
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|a Verbal Communication -- Non-Verbal Communication -- Written Communication -- Visual Communication -- COMMUNICATION DIFFERENCES -- WAYS TO ENCOURAGE EFFECTIVE COMMUNICATION -- Deafblindness -- MEDICAL JARGON -- DIFFICULT PATIENT SITUATIONS -- PAEDIATRIC NURSING COMMUNICATION -- NURSING HANDOVER -- CRITICAL COMMUNICATIONS -- TEST YOUR KNOWLEDGE -- Bibliography -- Chapter 4 PRESENTING YOURSELF AND YOUR ORGANISATION -- WHAT IS CUSTOMER SERVICE? -- HOW CAN YOU CREATE THE RIGHT IMPRESSION? -- TEST YOUR KNOWLEDGE -- Bibliography -- Chapter 5 INTERPERSONAL SKILLS -- WHAT ARE INTERPERSONAL SKILLS?
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| 505 |
8 |
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|a WHAT ARE THE INTERPERSONAL SKILLS? -- HOW CAN I DEVELOP MY INTERPERSONAL SKILLS? -- Learn to Listen -- Choose Your Words -- Understand Why Communication Fails -- Learn to Relax -- Clarify -- Be Positive -- Empathise -- Understand Stress -- Reflect and Improve -- Negotiate -- TEST YOUR KNOWLEDGE -- Bibliography -- Chapter 6 TEAM WORK AND THE MULTIDISCIPLINARY TEAM -- WHAT IS A TEAM? -- THE MULTIDISCIPLINARY TEAM -- TEST YOUR KNOWLEDGE -- Bibliography -- Chapter 7 COMMUNICATION BARRIERS -- THE ENVIRONMENT/PHYSICAL DISTRACTIONS -- LANGUAGE -- JARGON -- STEREOTYPING OR MAKING ASSUMPTIONS -- EMOTIONS
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| 505 |
8 |
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|a PAIN -- MUDDLED MESSAGES -- NOT LISTENING/FEELINGS -- CULTURE -- PEOPLE WITH DISABILITIES -- TEST YOUR KNOWLEDGE -- Bibliography -- Chapter 8 ACTIVE LISTENING -- WHAT IS ACTIVE LISTENING? -- ACTIVE LISTENING SKILLS EXAMPLES -- HOW TO PERFORM EFFECTIVE ACTIVE LISTENING SKILLS -- BARRIERS TO LISTENING -- IMPLEMENTING HUMAN FACTORS IN HEALTH CARE -- TEST YOUR KNOWLEDGE -- Bibliography -- Chapter 9 ADMITTING PATIENTS -- THE NURSING PROCESS -- INFORMATION -- TEST YOUR KNOWLEDGE -- Bibliography -- Chapter 10 SITUATION, BACKGROUND, ASSESSMENT, RESPONSE (SBAR) -- WHAT DOES SBAR MEAN? -- NOTES TO CONSIDER
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| 505 |
8 |
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|a HOW NOT TO DO IT -- BEFORE CALLING THE CLINICIAN -- MAKING THE CALL -- THE INFORMATION WE NEED TO COMMUNICATE EFFECTIVELY -- Situation -- Background -- Assessment -- Recommendation -- THE FUTURE -- TEST YOUR KNOWLEDGE -- Bibliography -- Chapter 11 DOCUMENTATION -- NURSING AND MIDWIFERY COUNCIL -- LEGAL ISSUES -- ROOT CAUSE ANALYSIS -- ACCOUNTABILITY -- NURSING DOCUMENTATION -- TEST YOUR KNOWLEDGE -- Bibliography -- Chapter 12 MANAGING CRITICISM AND COMPLIMENTS -- CONCERNS AND COMPLAINTS -- WHO CAN RAISE A CONCERN/COMPLAINT? -- CONFIDENTIALITY -- THE COMPLAINTS PROCEDURE
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| 500 |
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|a BEING OPEN WHEN THINGS GO WRONG
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 655 |
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0 |
|a Electronic books.
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| 776 |
0 |
8 |
|i Print version:
|a Boyd, Claire
|t Communication Skills for Nurses
|d Newark : John Wiley & Sons, Incorporated,c2014
|z 9781118767528
|
| 830 |
|
0 |
|a New York Academy of Sciences Ser.
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=7104056
|z Texto completo
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| 938 |
|
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|a ProQuest Ebook Central
|b EBLB
|n EBL7104056
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| 994 |
|
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|a 92
|b IZTAP
|
