Value by Design Developing Clinical Microsystems to Achieve Organizational Excellence.

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Detalles Bibliográficos
Autor principal: Nelson, Eugene C.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Newark : John Wiley & Sons, Incorporated, 2011.
Colección:New York Academy of Sciences Ser.
Temas:
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • COVER
  • TITLE PAGE
  • COPYRIGHT PAGE
  • CONTENTS
  • FIGURES AND TABLES
  • FOREWORD
  • PREFACE: IMPROVEMENT AT THE FRONT LINE OF CARE
  • ACKNOWLEDGMENTS
  • THE EDITORS
  • THE CONTRIBUTORS
  • CHAPTER 1: INTRODUCING CLINICAL MICROSYSTEMS
  • LEARNING OBJECTIVES
  • MICROSYSTEMS IN HEALTH CARE
  • A BROADER VIEW OF SYSTEMS AND MICROSYSTEMS
  • RESEARCH ON MICROSYSTEMS IN HEALTH CARE
  • THREE CONCEPTUAL IMPERATIVES IN THE WORK OF VALUE IMPROVEMENT
  • CONCLUSION
  • SUMMARY
  • KEY TERMS
  • REVIEW QUESTIONS
  • DISCUSSION QUESTIONS
  • REFERENCES
  • Chapter One: ACTION GUIDE
  • INTRODUCTION TO THE 5PS
  • THE CLINICAL MICROSYSTEM PROCESS AND STRUCTURE OF THE 5PS MODEL
  • EXTERNAL MAPPING TOOL
  • MICROSYSTEM ASSESSMENT TOOL (MAT)
  • CHAPTER 2: PARTNERING WITH PATIENTS TO DESIGN AND IMPROVE CARE
  • LEARNING OBJECTIVES
  • THE AIM OF HEALTH CARE AND THE NEED TO PARTNER WITH PATIENTS
  • CONCEPTUAL FRAMEWORKS FOR PARTNERING WITH PATIENTS
  • TACTICS FOR PARTNERING WITH PATIENTS
  • PATIENTS AS INFORMANTS AND ADVISORS
  • CONCLUSION
  • SUMMARY
  • KEY TERMS
  • REVIEW QUESTIONS
  • DISCUSSION QUESTIONS
  • REFERENCES
  • Chapter Two: ACTION GUIDE
  • GAINING CUSTOMER KNOWLEDGE
  • INSTITUTE FOR PATIENT AND FAMILY-CENTERED CARE MATRIX
  • VALUE STREAM MAPPING
  • DEFINITIONS OF SELECTED VALUE STREAM MAPPING TERMS
  • CHAPTER 3: IMPROVING SAFETY AND ANTICIPATING HAZARDS IN CLINICAL MICROSYSTEMS
  • LEARNING OBJECTIVES
  • CASE STUDY OF ORGANIZATIONAL FACTORS TO PROMOTE A CULTURE OF SAFETY
  • DISCUSSION
  • DEFINITIONS
  • IDENTIFICATION OF MEDICAL ERRORS AND ADVERSE EVENTS
  • FREQUENCY OF ADVERSE EVENTS AND MEDICAL ERRORS
  • CONCLUSION
  • SUMMARY
  • KEY TERMS
  • REVIEW QUESTIONS
  • DISCUSSION QUESTIONS
  • REFERENCES
  • Chapter Three: ACTION GUIDE
  • 5S METHOD
  • CHECKLISTS
  • FAILURE MODE AND EFFECTS ANALYSIS
  • REHEARSALS OR SIMULATIONS
  • DESIGNING PATIENT SAFETY INTO THE MICROSYSTEM
  • THE LINK BETWEEN SAFETY, THE MICROSYSTEM, AND MINDFULNESS
  • CONCLUSION
  • REFERENCES
  • CHAPTER 4: USING MEASUREMENT TO IMPROVE HEALTH CARE VALUE
  • LEARNING OBJECTIVES
  • MEASURING WHAT MATTERS AT ALL LEVELS OF THE SYSTEM
  • TIPS AND PRINCIPLES TO FOSTER A RICH INFORMATION ENVIRONMENT
  • DESIGNING INFORMATION FLOW TO SUPPORT HIGH-VALUE CARE
  • CONCLUSION
  • SUMMARY
  • KEY TERMS
  • REVIEW QUESTIONS
  • DISCUSSION QUESTIONS
  • REFERENCES
  • Chapter Four: ACTION GUIDE
  • PATIENT VALUE COMPASS
  • BALANCED SCORECARD
  • MEASURE WHAT MATTERS WORKSHEET
  • EXAMPLES OF DATA WALLS
  • REFERENCES
  • CHAPTER 5: STARTING THE PATIENT'S CARE IN CLINICAL MICROSYSTEMS
  • LEARNING OBJECTIVES
  • THE ENTRY FUNCTIONS OF CLINICAL MICROSYSTEMS
  • CONCLUSION
  • SUMMARY
  • KEY TERMS
  • REVIEW QUESTIONS
  • DISCUSSION QUESTIONS
  • REFERENCES
  • Chapter Five: ACTION GUIDE
  • PROCESS MAPPING WITH FLOWCHARTS
  • ACCESS MEASURES AND TOOLS
  • CARE VITAL SIGNS
  • REFERENCE
  • CHAPTER 6: DESIGNING PREVENTIVE CARE TO IMPROVE HEALTH
  • LEARNING OBJECTIVES
  • THE WORK OF PREVENTIVE HEALTH CARE

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