Fundamentals of Quality Control and Improvement

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Detalles Bibliográficos
Autor principal: Mitra, Amitava
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Newark : John Wiley & Sons, Incorporated, 2016.
Colección:New York Academy of Sciences Ser.
Temas:
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Fundamentals of Quality Control and Improvement
  • Contents
  • Preface
  • About The Companion Website
  • Part I: Philosophy and Fundamentals
  • Chapter 1: Introduction to Quality Control and the Total Quality System
  • 1-1 Introduction and Chapter Objectives
  • 1-2 Evolution of Quality Control
  • 1-3 Quality
  • Quality Characteristics
  • Variables and Attributes
  • Defects
  • Standard or Specification
  • Quality of Design
  • Quality of Conformance
  • Quality of Performance
  • 1-4 Quality Control
  • Off-Line Quality Control
  • Statistical Process Control
  • Acceptance Sampling Plans
  • 1-5 Quality Assurance
  • 1-6 Quality Circles and Quality Improvement Teams
  • 1-7 Customer Needs and Market Share
  • Kano Model
  • 1-8 Benefits of Quality Control and the Total Quality System
  • Total Quality System
  • 1-9 Quality and Reliability
  • 1-10 Quality Improvement
  • 1-11 Product and Service Costing
  • Activity-Based Costing
  • 1-12 Quality Costs
  • Prevention Costs
  • Appraisal Costs
  • Internal Failure Costs
  • External Failure Costs
  • Hidden Failure Costs
  • Quality Costs Data Requirements
  • Process Cost Approach
  • 1-13 Measuring Quality Costs
  • Impact of Quality Improvement on Quality Costs
  • 1-14 Management of Quality
  • 1-15 Quality and Productivity
  • Effect on Cost
  • Effect on Market
  • 1-16 Total Quality Environmental Management
  • Green Supply Chain
  • Summary
  • Key Terms
  • Exercises
  • References
  • Chapter 2: Some Philosophies and Their Impact on Quality
  • 2-1 Introduction and Chapter Objectives
  • 2-2 Service Industries and Their Characteristics
  • Differences in the Manufacturing and Service Sectors
  • Service Quality Characteristics
  • Measuring Service Quality
  • Techniques for Evaluating Service Quality
  • 2-3 Model for Service Quality
  • 2-4 W. Edwards Deming's Philosophy
  • Extended Process
  • Deming's 14 Points for Management
  • Deming's Deadly Diseases
  • 2-5 Philip B. Crosby's Philosophy
  • Four Absolutes of Quality Management
  • 14-Step Plan for Quality Improvement
  • 2-6 Joseph M. Juran's Philosophy
  • Quality Trilogy Process
  • Quality Planning
  • Quality Control
  • Quality Improvement
  • 2-7 The Three Philosophies Compared
  • Definition of Quality
  • Management Commitment
  • Strategic Approach to a Quality System
  • Measurement of Quality
  • Never-Ending Process of Improvement
  • Education and Training
  • Eliminating the Causes of Problems
  • Goal Setting
  • Structural Plan
  • Summary
  • Key Terms
  • Exercises
  • References
  • Chapter 3: Quality Management: Practices, Tools, and Standards
  • 3-1 Introduction and Chapter Objectives
  • 3-2 Management Practices
  • Total Quality Management
  • Vision and Quality Policy
  • Balanced Scorecard
  • Performance Standards
  • 3-3 Quality Function Deployment
  • QFD Process
  • 3-4 Benchmarking and Performance Evaluation
  • Benchmarking
  • Quality Auditing
  • Vendor Selection and Certification Programs
  • Vendor Rating and Selection

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