Performance Evaluation Proven Approaches for Improving Program and Organizational Performance.

Detalles Bibliográficos
Autor principal: Guerra-López, Ingrid J.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Newark : John Wiley & Sons, Incorporated, 2008.
Colección:New York Academy of Sciences Ser.
Temas:
Electronic books.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Intro
  • Performance Evaluation: Proven Approaches for Improving Program and Organizational Performance
  • Contents
  • Acknowledgments
  • Preface
  • The Author
  • Part One: Introduction to Evaluation
  • One: Foundations of Evaluation
  • A Brief Overview of Evaluation History
  • Evaluation: Purpose and Definition
  • Performance Improvement: A Conceptual Framework
  • Making Evaluation Happen: Ensuring Stakeholders' Buy-In
  • The Evaluator: A Job or a Role?
  • The Relationship to Other Investigative Processes
  • When Does Evaluation Occur?
  • General Evaluation Orientations
  • Challenges That Evaluators Face
  • Ensuring Commitment
  • Benefits of Evaluation
  • Basic Definitions
  • Key Points
  • Reflection Questions
  • Two: Principles of Performance-Based Evaluation
  • Principle 1: Evaluation Is Based on Asking the Right Questions
  • Principle 2: Evaluation of Process Is a Function of Obtained Results
  • Principle 3: Goals and Objectives of Organizations Should Be Based on Valid Needs
  • Principle 4: Derive Valid Needs Using a Top-Down Approach
  • Principle 5: Every Organization Should Aim for the Best That Society Can Attain
  • Principle 6: The Set of Evaluation Questions Drives the Evaluation Study
  • Key Points
  • Reflection Questions
  • Part Two: Models of Evaluation
  • Three: Overview of Existing Evaluation Models
  • Overview of Classic Evaluation Models
  • Objective-Based Evaluation: Tyler (1949)
  • Consumer-Oriented Evaluation: Scriven (1967)
  • Discrepancy Model of Evaluation: Provus (1971)
  • Goal-Free Evaluation: Scriven (1974)
  • Responsive/Client-Centered Evaluation: Stake (1975)
  • Utilization-Focused Evaluation: Patton (1997)
  • Selected Evaluation Models
  • Selecting a Model
  • Conceptualizing a Useful Evaluation That Fits the Situation
  • Key Points
  • Reflection Questions
  • Four: Kirkpatrick's Four Levels of Evaluation
  • Kirkpatrick's Levels
  • Level 1 Evaluation: Reactions
  • Level 2 Evaluation: Learning
  • Level 3 Evaluation: Behavior
  • Level 4 Evaluation: Results
  • Comments on the Model
  • Strengths and Limitations
  • Application Example: Wagner (1995)
  • Methodology
  • Findings
  • Issues
  • Key Points
  • Reflection Questions
  • Five: Phillips's Return-On-Investment Methodology
  • Phillips's ROI Process
  • Collecting Postprogram Data
  • Isolating the Effects of Training
  • Converting Data to Monetary Values
  • Tabulating the Costs of the Program
  • Calculating the Return on Investment of the Program
  • Identifying the Intangible Benefits of the Program
  • Comments on the Model
  • Strengths and Limitations
  • Application Example: Blake (1999)
  • Methodology
  • Findings
  • Key Points
  • Reflection Questions
  • Six: Brinkerhoff's Success Case Method
  • The SCM Process
  • Strengths and Weaknesses
  • Application Example: Brinkerhoff (2005)
  • Methodology
  • Findings
  • Key Points
  • Reflection Questions

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