The Autonomous Enterprise Powered by AI.

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Burnett, Sarah
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Swindon : BCS Learning & Development Limited, 2022.
Temas:
Artificial intelligence.
Intelligence artificielle.
artificial intelligence.
Artificial intelligence
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Front Cover
  • Half-Title Page
  • Bcs, The Chartered Institute For It
  • Title Page
  • Copyright Page
  • Contents
  • List of figures and tables
  • Author
  • Foreword by Professor Leslie Willcocks
  • Acknowledgements
  • Abbreviations
  • Glossary
  • Useful websites
  • Preface
  • PART 1: THE RISE OF THE AUTONOMOUS ENTERPRISE
  • 1. INTRODUCTION AND OVERVIEW
  • What is the autonomous enterprise and why we need to learn about it?
  • The birth of the autonomous enterprise
  • AI for innovation
  • AI for efficiency
  • Going from digital to phygital
  • AI adoption
  • Summary
  • 2. WHAT YOU NEED TO KNOW ABOUT AI
  • The evolution of AI and why it is rapidly advancing now
  • Breaking it down: Making AI work for you
  • Summary
  • 3. AI FOR INNOVATION
  • Applying AI to innovation in your business
  • AI and creativity
  • The AI fountain
  • Summary
  • 4. AI FOR EFFICIENCY
  • Bringing AI for efficiency to life
  • What is intelligent automation?
  • The role of IA in business efficiency
  • IA technologies
  • Summary
  • PART 2: CASE STUDIES
  • 5. THE BIONIC CUSTOMER SERVICE AGENT AT SIEMENS GLOBAL BUSINESS SERVICES
  • About Siemens Global Business Services
  • The business context
  • The bionic agent for service ticket processing
  • Summary
  • 6. RETAINING THE HUMAN TOUCH AT CALDERDALE COUNCIL
  • Background
  • About Calderdale Council
  • The business context
  • Introducing VIRA
  • Summary
  • 7. AI IMPROVING STROKE CARE AT THE ROYAL BERKSHIRE NHS FOUNDATION TRUST
  • About RBFT
  • The healthcare context
  • Under the hood of the technology
  • Summary
  • 8. AI IN SALES OPTIMISATION AT WÄRTSILÄ
  • About Wärtsilä
  • The business context
  • The sales optimisation solution
  • Summary
  • PART 3: THE SHAPE OF THINGS TO COME
  • THE AUTONOMOUS ENTERPRISE
  • 9. THE AUTONOMOUS ENTERPRISE
  • The start of the journey
  • Autonomous enterprise definition
  • Turning knowledge processes inside out
  • The autonomous enterprise mindset
  • The ongoing autonomous enterprise journey
  • How things can go wrong
  • Summary
  • 10. AUTOMATION AND SOCIETY
  • Jobs for humans
  • Creation of new roles
  • AI ethics
  • Ethical technology
  • AI for good
  • Summary
  • Afterword
  • References
  • Further reading
  • Index

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