Quality Planning and Assurance Principles, Approaches, and Methods for Product and Service Development.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Tang, Herman
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Newark : John Wiley & Sons, Incorporated, 2021.
Temas:
Quality control.
Qualité > Contrôle.
quality control.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Intro
  • Quality Planning and Assurance: Principles, Approaches, and Methods for Product and Service Development
  • Contents
  • Foreword
  • Preface
  • Acknowledgments
  • About the Author
  • 1 Introduction to Quality Planning
  • 1.1 Quality Definitions
  • 1.1.1 Meaning of Quality
  • 1.1.2 End-customer Centricity
  • 1.1.3 Dimensions of Product and Service Quality
  • 1.1.4 Discussion of Service Quality
  • 1.2 Quality System
  • 1.2.1 Quality Management System
  • 1.2.2 Discussion of QMS
  • 1.2.3 Quality Target Setting
  • 1.2.4 Cost of Quality
  • 1.3 Quality Planning
  • 1.3.1 Planning Process Overview
  • 1.3.2 Considerations in Quality Planning
  • 1.3.3 Quality-planning Guideline (APQP)
  • 1.3.4 Service Quality Planning
  • Summary
  • Exercises
  • References
  • 2 Strategy Development for Quality
  • 2.1 Strategic Management
  • 2.1.1 Overview of Strategic Management
  • 2.1.2 Hoshin Planning Management
  • 2.1.3 Implementation Considerations
  • 2.2 Risk Management and Analysis
  • 2.2.1 Risk Management Overview
  • 2.2.2 Risks and Treatments
  • 2.2.3 Risk Evaluation
  • 2.2.4 Event Tree, Fault Tree, and Bowtie Analysis
  • 2.3 Pull and Push Strategies
  • 2.3.1 Pull or Push
  • 2.3.2 Innovation-push
  • 2.3.3 Challenges to Pull and Push
  • Summary
  • Exercises
  • References
  • 3 Customer-centric Planning
  • 3.1 Goal: Design for Customer
  • 3.1.1 Customer-driven Development
  • 3.1.2 Product/Process Characteristics
  • 3.2 Quality Category to Customer
  • 3.2.1 Must-be Quality and Attractive Quality
  • 3.2.2 Kano Model
  • 3.3 Quality Function Deployment
  • 3.3.1 Principle of QFD
  • 3.3.2 QFD Applications
  • 3.3.3 More Discussion of QFD
  • 3.4 Affective Engineering
  • 3.4.1 Introduction to Affective Engineering
  • 3.4.2 Discussion of AE
  • 3.4.3 Applications of AE
  • Summary
  • Exercises
  • References
  • 4 Quality Assurance by Design
  • 4.1 Design Review Process
  • 4.1.1 Introduction to Design Review
  • 4.1.2 Design Review Based on Failure Mode
  • 4.1.3 Design Review Applications
  • 4.2 Design Verification and Validation
  • 4.2.1 Prototype Processes
  • 4.2.2 Processes of Verification and Validation
  • 4.2.3 Discussion of Verification and Validation
  • 4.3 Concurrent Engineering
  • 4.3.1 Principle of Concurrent Engineering
  • 4.3.2 Considerations to CE
  • 4.4 Variation Considerations
  • 4.4.1 Recognition of Variation
  • 4.4.2 Target Setting with Variation
  • 4.4.3 Propagation of Variation
  • 4.4.4 Quality and Variation
  • Summary
  • Exercises
  • References
  • 5 Proactive Approaches: Failure Modes and Effects Analysis and Control Plan
  • 5.1 Understanding Failure Modes and Effects Analysis
  • 5.1.1 Principle of Failure Modes and Effects Analysis
  • 5.1.2 FMEA Development
  • 5.1.3 Parameters in FMEA
  • 5.2 Preand Post-work of FMEA
  • 5.2.1 Pre-FMEA Analysis
  • 5.2.2 FMEA Follow-up
  • 5.3 Implementation of FMEA
  • 5.3.1 Considerations in FMEA
  • 5.3.2 Applications of FMEA
  • 5.4 Control Plan

Ejemplares similares