ITIL 4

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ITIL 4: Acquiring and Managing Cloud Services is the core manual aligned with the ITIL 4 extension module of ITIL 4 Specialist: Acquiring and Managing Cloud Services.

Detalles Bibliográficos
Autor principal: Limited, AXELOS
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London : The Stationery Office Ltd, 2021.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • ITIL® 4: Acquiring and Managing Cloud Services
  • Contents
  • List of figures
  • List of tables
  • Foreword
  • Preface
  • ITIL Foundation recap
  • The ITIL service value system
  • Figure 0.1 The ITIL service value system
  • The ITIL service value chain
  • Figure 0.2 The ITIL service value chain
  • The ITIL practices
  • Table 0.1 The ITIL management practices
  • The ITIL guiding principles
  • Governance
  • Continual improvement
  • Figure 0.3 The continual improvement model
  • The four dimensions model
  • Figure 0.4 The four dimensions of service management
  • CHAPTER 1 INTRODUCTION
  • 1 Introduction
  • 1.1 What is the cloud?
  • 1.2 The origins of cloud
  • 1.2.1 Cloud as a result of commoditization
  • Figure 1.1 Cloud as the source of commoditized digital solutions
  • 1.2.2 Cloud as a result of innovation
  • 1.2.3 Major differences between cloud services and in-house solutions
  • 1.3 Types of cloud solution
  • 1.3.1 General approaches for consuming cloud service
  • Table 1.1 General strategies for consuming cloud services
  • 1.3.2 Cloud service models
  • Table 1.2 Architecture included in each cloud service model
  • 1.3.3 Standard and non-standard services
  • 1.3.4 Deployment models
  • Table 1.3 Deployment models
  • 1.3.5 Types of cloud service provider
  • 1.4 Deciding to use cloud services
  • 1.4.1 Benefits and disbenefits of using cloud services
  • Table 1.4 Cloud features, benefits, and disbenefits
  • 1.4.2 Risks of using cloud services
  • 1.5 Cloud as a key component of digital strategy
  • 1.6 The role of cloud services in a digital transformation
  • 1.7 Cloud services and sustainability objectives
  • 1.8 Governance
  • 1.8.1 Governance of cloud services
  • Figure 1.2 The governance cascade
  • 1.8.2 The shared responsibility model
  • Figure 1.3 The shared responsibility model
  • 1.9 How to use this publication
  • 1.9.1 Intended audience
  • 1.9.2 The cloud consumer journey
  • Figure 1.4 The customer journey
  • 1.9.3 The value co-creation map for cloud
  • Figure 1.5 Value co-creation map for cloud
  • Figure 1.6 The cloud customer journey with feedback and feedforward activities
  • 1.9.4 Cloud adoption and utilization scenarios
  • Table 1.5 Examples of feedback and feedforward activities within the cloud customer journey
  • Figure 1.7 Cloud journey overview
  • Figure 1.8 The cloud usage strategy spectrum
  • Table 1.6 Examples of cloud usage strategy spectrum characteristics
  • Figure 1.9 Hub-and-spoke model
  • Figure 1.10 The cloud architecture and governance spectrum
  • Figure 1.11 Cloud use depends on cloud strategy position and architecture and governance position
  • CHAPTER 2 EXPLORE: CAN THE ORGANIZATION BENEFIT FROM CLOUD?
  • 2 Explore: Can the organization benefit from cloud?
  • 2.1 About the explore step
  • 2.2 Understanding the cloud's role in strategy
  • 2.2.1 What is digital strategy?
  • Figure 2.1 The tiered relationship between business, digital, and IT strategies

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