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ITIL 4
ITIL 4: Acquiring and Managing Cloud Services is the core manual aligned with the ITIL 4 extension module of ITIL 4 Specialist: Acquiring and Managing Cloud Services.
| Autor principal: | |
|---|---|
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London :
The Stationery Office Ltd,
2021.
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| Acceso en línea: | Texto completo |
MARC
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|---|---|---|---|
| 001 | EBOOKCENTRAL_on1286430883 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr ||||||||||| | ||
| 008 | 211127s2021 enk o ||| 0 eng d | ||
| 040 | |a EBLCP |b eng |c EBLCP |d OCLCQ |d OCLCL | ||
| 019 | |a 1285782090 | ||
| 020 | |a 9780113318193 | ||
| 020 | |a 0113318197 | ||
| 035 | |a (OCoLC)1286430883 |z (OCoLC)1285782090 | ||
| 082 | 0 | 4 | |a 004.068 |q OCoLC |
| 049 | |a UAMI | ||
| 100 | 1 | |a Limited, AXELOS. | |
| 245 | 1 | 0 | |a ITIL 4 |h [electronic resource]. |
| 260 | |a London : |b The Stationery Office Ltd, |c 2021. | ||
| 300 | |a 1 online resource (242 p.) | ||
| 500 | |a Description based upon print version of record. | ||
| 505 | 0 | |a ITIL® 4: Acquiring and Managing Cloud Services -- Contents -- List of figures -- List of tables -- Foreword -- Preface -- ITIL Foundation recap -- The ITIL service value system -- Figure 0.1 The ITIL service value system -- The ITIL service value chain -- Figure 0.2 The ITIL service value chain -- The ITIL practices -- Table 0.1 The ITIL management practices -- The ITIL guiding principles -- Governance -- Continual improvement -- Figure 0.3 The continual improvement model -- The four dimensions model -- Figure 0.4 The four dimensions of service management -- CHAPTER 1 INTRODUCTION | |
| 505 | 8 | |a 1 Introduction -- 1.1 What is the cloud? -- 1.2 The origins of cloud -- 1.2.1 Cloud as a result of commoditization -- Figure 1.1 Cloud as the source of commoditized digital solutions -- 1.2.2 Cloud as a result of innovation -- 1.2.3 Major differences between cloud services and in-house solutions -- 1.3 Types of cloud solution -- 1.3.1 General approaches for consuming cloud service -- Table 1.1 General strategies for consuming cloud services -- 1.3.2 Cloud service models -- Table 1.2 Architecture included in each cloud service model -- 1.3.3 Standard and non-standard services | |
| 505 | 8 | |a 1.3.4 Deployment models -- Table 1.3 Deployment models -- 1.3.5 Types of cloud service provider -- 1.4 Deciding to use cloud services -- 1.4.1 Benefits and disbenefits of using cloud services -- Table 1.4 Cloud features, benefits, and disbenefits -- 1.4.2 Risks of using cloud services -- 1.5 Cloud as a key component of digital strategy -- 1.6 The role of cloud services in a digital transformation -- 1.7 Cloud services and sustainability objectives -- 1.8 Governance -- 1.8.1 Governance of cloud services -- Figure 1.2 The governance cascade -- 1.8.2 The shared responsibility model | |
| 505 | 8 | |a Figure 1.3 The shared responsibility model -- 1.9 How to use this publication -- 1.9.1 Intended audience -- 1.9.2 The cloud consumer journey -- Figure 1.4 The customer journey -- 1.9.3 The value co-creation map for cloud -- Figure 1.5 Value co-creation map for cloud -- Figure 1.6 The cloud customer journey with feedback and feedforward activities -- 1.9.4 Cloud adoption and utilization scenarios -- Table 1.5 Examples of feedback and feedforward activities within the cloud customer journey -- Figure 1.7 Cloud journey overview -- Figure 1.8 The cloud usage strategy spectrum | |
| 505 | 8 | |a Table 1.6 Examples of cloud usage strategy spectrum characteristics -- Figure 1.9 Hub-and-spoke model -- Figure 1.10 The cloud architecture and governance spectrum -- Figure 1.11 Cloud use depends on cloud strategy position and architecture and governance position -- CHAPTER 2 EXPLORE: CAN THE ORGANIZATION BENEFIT FROM CLOUD? -- 2 Explore: Can the organization benefit from cloud? -- 2.1 About the explore step -- 2.2 Understanding the cloud's role in strategy -- 2.2.1 What is digital strategy? -- Figure 2.1 The tiered relationship between business, digital, and IT strategies | |
| 500 | |a Figure 2.2 A modern view of the relationship between business, digital, and IT strategies. | ||
| 520 | |a ITIL 4: Acquiring and Managing Cloud Services is the core manual aligned with the ITIL 4 extension module of ITIL 4 Specialist: Acquiring and Managing Cloud Services. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 758 | |i has work: |a ITIL® 4 (Text) |1 https://id.oclc.org/worldcat/entity/E39PCXWBffD9WpVQPYfQggVf4q |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Limited, AXELOS |t ITIL 4: Acquiring and Managing Cloud Services |d London : The Stationery Office Ltd,c2021 |z 9780113318186 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=6803056 |z Texto completo |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL6803056 | ||
| 994 | |a 92 |b IZTAP | ||