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Marketing Financial Services in Sub-Saharan Africa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Estelami, Hooman
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bradford, West Yorkshire : Emerald Publishing Limited, 2021.
Colección:International Journal of Bank Marketing Ser.
Temas:
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover
  • Guest editorial
  • Building blocks of financial inclusion through customer experience value at financial touchpoints in Southern Africa
  • Financial well-being of customerto-customer co-creation experience: a comparative qualitative focus group study of savings/credit groups
  • Marketing bank services to financially vulnerable customers: evidence from an emerging economy
  • Traditional-bank customers' digital-only bank resistance: evidence from South Africa
  • The effect of nWOM firestorms on South African retail banking