ITIL® 4. reference and study guide / Create, deliver and support :

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ITIL 4: Create, Deliver and Support Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Create, Deliver and Support, the entire pathway of ITIL 4 Managing professional and want a great, quick and eas...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor Corporativo: AXELOS Limited
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Norwich, United Kingdom : TSO (The Stationery Office), part of Williams Lea, [2021]
Temas:
ITIL (Information technology management standard) > Examinations > Study guides.
Information technology > Management > Examinations > Study guides.
Electronic data processing personnel > Certification > Study guides.
ITIL (Norme) > Examens > Guides de l'étudiant.
Technologie de l'information > Gestion > Examens > Guides de l'étudiant.
Electronic data processing personnel > Certification
Study guides
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Intro
  • Copyright Page
  • Contents
  • Foreword
  • Acknowledgements
  • About this guide
  • 1 Introduction
  • 2 Plan and build a service value system
  • 2.1 Key concepts and challenges
  • 2.2 Shift-left approach
  • 2.3 Plan and manage resources
  • 2.4 Use and value of information and technology
  • 3 Service value streams
  • 3.1 Overview
  • 3.2 Value stream for the development of a new service
  • 3.3 Value stream for user support of an existing service
  • 4 Create, deliver and support services
  • 4.1 Managing work and activities
  • 4.2 Key approaches
  • 5 Taking the CDS examination
  • 5.1 Purpose of the ITIL 4 CDS qualification
  • 5.2 Examination overview
  • 5.3 Question type examples
  • 5.4 Examination modalities
  • 6 The ITIL 4 certification scheme
  • 6.1 ITIL Foundation
  • 6.2 ITIL Managing Professional stream
  • 6.3 ITIL Strategic Leader stream
  • 6.4 ITIL Master
  • 6.5 ITIL and the T-shaped individual
  • 7 ITIL 4: Create, Deliver and Support syllabus
  • Further information
  • Footnotes

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