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ITIL® 4. reference and study guide / Create, deliver and support :
ITIL 4: Create, Deliver and Support Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Create, Deliver and Support, the entire pathway of ITIL 4 Managing professional and want a great, quick and eas...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor Corporativo: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Norwich, United Kingdom :
TSO (The Stationery Office), part of Williams Lea,
[2021]
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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|---|---|---|---|
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| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
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| 020 | |a 9780113317998 |q (electronic bk.) | ||
| 020 | |a 0113317999 |q (electronic bk.) | ||
| 035 | |a (OCoLC)1267766283 | ||
| 050 | 4 | |a T58.64 | |
| 082 | 0 | 4 | |a 004.068 |2 23 |
| 049 | |a UAMI | ||
| 245 | 0 | 0 | |a ITIL® 4. |p Create, deliver and support : |b reference and study guide / |c Axelos. |
| 246 | 3 | |a ITIL 4: Create, deliver and support : |b reference and study guide | |
| 246 | 3 | 0 | |a Create, deliver and support |
| 264 | 1 | |a Norwich, United Kingdom : |b TSO (The Stationery Office), part of Williams Lea, |c [2021] | |
| 264 | 4 | |c ©2021 | |
| 300 | |a 1 online resource (72 p.) : |b color illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 520 | |a ITIL 4: Create, Deliver and Support Reference and Study Guide" will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Create, Deliver and Support, the entire pathway of ITIL 4 Managing professional and want a great, quick and easy way to study and have a source of ongoing reference. | ||
| 505 | 0 | |a Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Plan and build a service value system -- 2.1 Key concepts and challenges -- 2.2 Shift-left approach -- 2.3 Plan and manage resources -- 2.4 Use and value of information and technology -- 3 Service value streams -- 3.1 Overview -- 3.2 Value stream for the development of a new service -- 3.3 Value stream for user support of an existing service -- 4 Create, deliver and support services -- 4.1 Managing work and activities -- 4.2 Key approaches -- 5 Taking the CDS examination | |
| 505 | 8 | |a 5.1 Purpose of the ITIL 4 CDS qualification -- 5.2 Examination overview -- 5.3 Question type examples -- 5.4 Examination modalities -- 6 The ITIL 4 certification scheme -- 6.1 ITIL Foundation -- 6.2 ITIL Managing Professional stream -- 6.3 ITIL Strategic Leader stream -- 6.4 ITIL Master -- 6.5 ITIL and the T-shaped individual -- 7 ITIL 4: Create, Deliver and Support syllabus -- Further information -- Footnotes | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a ITIL (Information technology management standard) |x Examinations |v Study guides. | |
| 650 | 0 | |a Information technology |x Management |x Examinations |v Study guides. | |
| 650 | 0 | |a Electronic data processing personnel |x Certification |v Study guides. | |
| 650 | 6 | |a ITIL (Norme) |x Examens |v Guides de l'étudiant. | |
| 650 | 6 | |a Technologie de l'information |x Gestion |x Examens |v Guides de l'étudiant. | |
| 650 | 7 | |a Electronic data processing personnel |x Certification |2 fast | |
| 655 | 7 | |a Study guides |2 fast | |
| 710 | 2 | |a AXELOS Limited. | |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=6720545 |z Texto completo |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL6720545 | ||
| 938 | |a EBSCOhost |b EBSC |n 3028483 | ||
| 994 | |a 92 |b IZTAP | ||