ITIL® 4. reference and study guide / High-velocity IT :

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ITIL 4: High-velocity IT Reference and Study Guide will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 High-velocity IT, the entire pathway of ITIL 4 Managing professional and want a great, quick and easy way to study and have a so...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor Corporativo: AXELOS Limited
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Norwich, United Kingdom : TSO (The Stationery Office), part of Williams Lea, [2021]
Temas:
ITIL (Information technology management standard) > Examinations > Study guides.
Information technology > Management > Examinations > Study guides.
Electronic data processing personnel > Certification > Study guides.
ITIL (Norme) > Examens > Guides de l'étudiant.
Technologie de l'information > Gestion > Examens > Guides de l'étudiant.
Electronic data processing personnel > Certification
Study guides
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Intro
  • Copyright Page
  • Contents
  • Foreword
  • Acknowledgements
  • About this guide
  • 1 Introduction
  • 2 Key terms and concepts
  • 2.1 Overview of high-velocity IT
  • 2.2 Key terms
  • 2.3 High-velocity IT objectives
  • 2.4 Key characteristics of high-velocity IT
  • 2.5 Service-dominant logic
  • 3 High-velocity IT across the ITIL model
  • 3.1 Four dimensions of service management
  • 3.2 Service value system
  • 3.3 Service value chain
  • 3.4 Digital product lifecycles
  • 4 High-velocity IT culture
  • 4.1 Key behaviour patterns
  • 4.2 Models and concepts
  • 5 High-velocity IT techniques
  • 5.1 Techniques for valuable investments
  • 5.2 ITIL practices contributing to valuable investments
  • 5.3 Techniques for fast development
  • 5.4 ITIL practices contributing to fast development
  • 5.5 Techniques for resilient operations
  • 5.6 ITIL practices contributing to resilient operations
  • 5.7 Techniques for co-created value
  • 5.8 ITIL practices contributing to co-created value
  • 5.9 Techniques for assured conformance
  • 5.10 ITIL practices contributing to assured conformance
  • 6 Taking the HVIT examination
  • 6.1 Purpose of the ITIL 4 HVIT qualification
  • 6.2 Examination overview
  • 6.3 Question type examples
  • 6.4 Examination modalities
  • 7 The ITIL 4 certification scheme
  • 7.1 ITIL Foundation
  • 7.2 ITIL Managing Professional stream
  • 7.3 ITIL Strategic Leader stream
  • 7.4 ITIL Master
  • 7.5 ITIL and the T-shaped individual
  • 8 ITIL 4: High-velocity IT syllabus
  • End notes
  • Further information.

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