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ITIL® 4. reference and study guide / Direct, plan and improve :
ITIL 4: Direct, Plan and Improve Reference and Study Guide will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Direct, Plan and Improve, the entire pathway of ITIL 4 Managing professional or ITIL 4 Strategic Leader and want a great...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor Corporativo: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Norwich, United Kingdom :
TSO (The Stationery Office), part of Williams Lea,
[2021]
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 264 | 1 | |a Norwich, United Kingdom : |b TSO (The Stationery Office), part of Williams Lea, |c [2021] | |
| 264 | 4 | |c ©2021 | |
| 300 | |a 1 online resource (84 p.) : |b color illustrations | ||
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| 520 | |a ITIL 4: Direct, Plan and Improve Reference and Study Guide will benefit IT practitioners who have undertaken ITIL 4 Foundation and wish to continue their journey to achieve ITIL 4 Direct, Plan and Improve, the entire pathway of ITIL 4 Managing professional or ITIL 4 Strategic Leader and want a great, quick and easy way to study and have a source of ongoing reference. | ||
| 505 | 0 | |a Intro -- Copyright Page -- Contents -- Foreword -- Acknowledgements -- About this guide -- 1 Introduction -- 2 Key terms and concepts -- 2.1 Key terms -- 2.2 Key concepts -- 3 Direction and control -- 3.1 Cascading objectives and requirements -- 3.2 Defining effective policies, controls, and guidelines -- 3.3 Decision-making at the right level -- 4 Governance, risk, and compliance -- 4.1 Role of risk management in direction, planning, and improvement -- 4.2 Governance -- 5 Continual improvement -- 5.1 Improving the SVS -- 5.2 The continual improvement model -- 5.3 Assessing for improvement -- 5.4 Prioritizing outcomes -- 5.5 Developing a business case -- 5.6 Learning from past experience -- 6 OCM and communication -- 6.1 Organizational change management -- 6.2 Communication and OCM -- 6.3 Interfaces across the value chain -- 7 Measurement and reporting -- 7.1 Basics of measurement and reporting -- 7.2 Types of measurements -- 7.3 Success factors and KPIs -- 8 Value streams and practices -- 8.1 Value stream mapping -- 8.2 Value streams, practices, and processes in the SVS -- 8.3 Methods and techniques to direct, plan, and improve value streams and practices -- 9 Taking the DPI examination -- 9.1 Purpose of the ITIL 4 DPI qualification -- 9.2 Examination overview -- 9.3 Question type examples -- 9.4 Examination modalities -- 10 The ITIL 4 certification scheme -- 10.1 ITIL Foundation -- 10.2 ITIL Managing Professional stream -- 10.3 ITIL Strategic Leader stream -- 10.4 ITIL Master -- 10.5 ITIL and the T-shaped individual -- 11 ITIL 4 Direct, Plan and Improve syllabus -- Further information. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a ITIL (Information technology management standard) |x Examinations |v Study guides. | |
| 650 | 0 | |a Information technology |x Management |x Examinations |v Study guides. | |
| 650 | 0 | |a Electronic data processing personnel |x Certification |v Study guides. | |
| 650 | 6 | |a ITIL (Norme) |x Examens |v Guides de l'étudiant. | |
| 650 | 6 | |a Technologie de l'information |x Gestion |x Examens |v Guides de l'étudiant. | |
| 650 | 7 | |a Electronic data processing personnel |x Certification |2 fast | |
| 655 | 7 | |a Study guides |2 fast | |
| 710 | 2 | |a AXELOS Limited. | |
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