Why Quality is Important and How It Applies in Diverse Business and Social Environments.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Hayes, Paul
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : Business Expert Press, 2020.
Colección:Issn Ser.
Temas:
Total quality management.
Qualité totale.
Total quality management
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover
  • Why Quality Is Important and How It Applies in Diverse Business and Social Environments, Volume I
  • Contents
  • Acknowledgments
  • Chapter 1 Introduction
  • What Is Quality and What Does It Entail?
  • Who Is the Publication Aimed at and How Could It Be Used?
  • Chapter 2 Quality and Manufacturing Industries
  • The Role of the Specification
  • System Approaches to Conformance to Specifications
  • Scope and Boundaries of Quality
  • Central Role of the Specification
  • Circular Economy
  • Eco-Parks and a New Industrial Revolution
  • Technology Verification
  • Life-Cycle Perspective and Analysis
  • Industry 4.0
  • Chapter 3 Quality and Service Industries
  • What Is a Service Business or Organization?
  • Internal and External Customers
  • Going the Extra Mile and the Importance of Family
  • Chapter 4 Quality, Risk, Opportunity, and Improvement
  • Consistency and Variation
  • Coefficients of Variation
  • Risk as Likelihood
  • Making Inferences
  • Distributions
  • Sampling
  • Process Stability
  • Risk as Likelihood and Consequence
  • Uncertainty and Risk and Opportunity
  • Risk Management and Risk-Based Thinking
  • Limits to Risk Management-Adulteration and Corruption
  • Improvement
  • Plan-Do-Check-Act
  • Chapter 5 Quality and the Individual
  • Leadership and the Individual
  • Shame and Guilt, Is and Ought
  • Personal Change and Improvement
  • Chapter 6 Quality and the Team
  • Pulling Together in the Same Direction
  • Profiles and Team Roles
  • Chapter 7 Quality and the Community
  • Interested Parties, Stakeholders, and People
  • Corporate Social Responsibility
  • Triple Bottom Line
  • Taguchi and Loss to Society
  • Community and Quality
  • Building Capabilities and Releasing Vision
  • Chapter 8 Quality, Health and Safety, and the Environment
  • Standalone or Integrated?
  • Quality, Safety and Environment Go Together
  • Annex SL and Management System Integration
  • Society Imperatives
  • Chapter 9 Quality and Information Technology
  • Software for QA and QC
  • Software Quality
  • Information Technology
  • Chapter 10 Tools and Techniques for Quality
  • Standards and Specifications
  • Standards and Best Practice
  • Quality Assurance and Control
  • Audit
  • Process Management
  • Statistics
  • The Systems Approach
  • Chapter 11 Deployment for Quality
  • Quality Function Deployment (QFD)
  • Benchmarking
  • Maturity Grids
  • Management Systems
  • Statistical Quality and Process Control
  • Process Management
  • Business Process Engineering and Reengineering
  • Chapter 12 Quality Management
  • Responsibility
  • Accountability, Transparency
  • Triple Bottom Line, Internal Values, and Management of Behavior, Corruption
  • Role and Effect of Standards
  • Accreditation and certification
  • Total Quality Management, Companywide Quality Control
  • Quality in the Supply Chain
  • Appendices
  • Abbreviations
  • Key Addresses

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