Tabla de Contenidos:
  • Intro
  • Contents
  • Introduction
  • Chapter 1: Fostering Social Connections
  • Citizen Science Programs Foster Community
  • Newsflash: Libraries Have the Local Scoop
  • Together at Home
  • It's about You
  • Chapter 2: Engaging Your Community
  • Lesson 1: Be Patient
  • Lesson 2: Be Flexible
  • Lesson 3: Use a Growth Mindset
  • Lesson 4: Partner Up
  • Lesson 5: Communication Is Key
  • Lesson 6: Assessment and Reflection
  • Still Learning
  • Chapter 3: Providing a Seamless
  • Embrace Virtual Reference Service
  • Build on the Basics
  • Sharing Is Caring (Mostly)
  • Be a Know-It-All (about Your Library)
  • Turn and Face the Strange
  • Chapter 4: A Genealogy Library
  • The Quarantine
  • Phased Reopening
  • Current and Future Look of the Genealogy Library
  • Reflections
  • Chapter 5: Hotspot Lending
  • Niles Hotspot Program
  • Pandemic Hotspot Users
  • Lessons Learned
  • Broadband Is More Important Than Ever
  • Chapter 6: Moving Health and Wellness Online at Your Library
  • Moving Online
  • Partnerships Are Powerful
  • Don't Forget the Staff
  • Chapter 7: Community Can
  • Library Cards
  • Homebound Service
  • Steps for New Homebound Patrons
  • The Staff Side of Homebound Service
  • Ready for Tomorrow
  • Chapter 8: A New Reader's Advisory Service during the Pandemic
  • The Genesis of a New Service
  • Reader's Advisory Service Goes Remote
  • Teamwork Makes the Book Chat Dream Work
  • Chapter 9: Improving Accessibility in Virtual Programs and Services
  • What Is Virtual Accessibility?
  • Teaching People to Use Virtual Services
  • Making Connections
  • Chapter 10: Storytime in the
  • Staying Connected
  • Going Virtual
  • Work with What You Have
  • That's a Wrap!
  • Chapter 11: The Genealogy Roadshow
  • The Genealogy Roadshow
  • The Spring and Summer of Webinars
  • The Value of Programming Partnerships
  • Chapter 12: Moving the Library's
  • Pandemic Response
  • Results
  • New Programs and Projects
  • Innovations to Benefit the Library in the Future
  • Chapter 13: Serving Older Adults
  • Three Generations of Older Adults
  • A Library Steps Up
  • Promising Practices to Assist Older Adults
  • Older Adults and the Digital Divide
  • Looking Forward
  • Chapter 14: Never Let a Crisis Go to Waste
  • 1: Library Card Application Process
  • 2: Fines and Fees
  • 3: Auto-Expiring Customer Accounts
  • It's Time to Fix the Funnel
  • Chapter 15: Helping Students Succeed
  • How Can Public Libraries Help?
  • Silver Lining
  • Chapter 16: Panic, Pivot, and Press Play
  • Virtual Services
  • The Power of Partnerships
  • Communication and Promotion
  • What We Learned
  • Chapter 17: Early Literacy Services
  • Virtual Storytimes
  • Parent Workshops
  • Professional Development for Library Staff
  • Supporting Educators
  • Outreach
  • Silver Linings and Lessons Learned
  • Chapter 18: Tech Support in Public Libraries during the COVID-19 Shutdown
  • Adaptations to the Pandemic
  • Obstacles and Possible Solutions