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ITIL® 4
The ITIL 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London :
The Stationery Office Ltd,
2020.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 006 | m o d | ||
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| 008 | 201031s2020 enk o ||| 0 eng d | ||
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| 050 | 4 | |a T58.64 | |
| 082 | 0 | 4 | |a 004.068 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Limited, AXELOS. | |
| 245 | 1 | 0 | |a ITIL® 4 |h [electronic resource]. |
| 260 | |a London : |b The Stationery Office Ltd, |c 2020. | ||
| 300 | |a 1 online resource (228 p.) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 500 | |a Description based upon print version of record. | ||
| 505 | 0 | |a Intro -- Copyright Page -- Contents -- Foreword -- Preface -- About the ITIL 4 publications -- About the ITIL story -- 1. Introduction -- 1.1: About this guide -- 1.2: ITIL practices -- 1.3: The digital and IT strategy context -- Part I: What is Digital and it Strategy? -- 2. Key concepts -- 2.1: Digital, information, operational, and communication technology -- 2.2: Digital organization -- 2.3: Digital business -- 2.4: Digitization -- 2.5: Digital transformation -- 2.6: Products and services -- 2.7: Tiers of strategy -- 2.8: Business models -- 2.9: Operating models | |
| 505 | 8 | |a 2.10: Strategy and the service value system -- Part II: The Strategy Journey -- 3. What is the vision? -- 3.1: Digital disruption -- 3.2: Deciding on a balanced strategic focus -- 3.3: Positioning tools for digital organizations -- 3.4: Creating the vision -- 4. Where are we now? -- 4.1: Environmental analysis -- 4.2: Opportunity analysis -- 4.3: Digital readiness assessment -- 5. Where do we want to be and how do we get there? -- 5.1: Strategy planning -- 5.2: Strategic approaches for digital organizations -- 5.3: Strategy discussion and approval -- 6. Take action | |
| 505 | 8 | |a 6.1: How strategies are implemented -- 6.2: Coordinating strategy and strategic initiatives -- 6.3: Leading digital transformation -- 6.4: Strategy communication and implementation -- 7. Did we get there? -- 7.1: Key facts about measurement -- 7.2: Measuring a strategy -- 7.3: Instrumenting strategy -- 7.4: Strategy review -- 8. How do we keep the momentum going? -- 8.1: Long-term momentum: ensuring organizational viability -- 8.2: Short-term momentum: parallel operation -- Part III: Strategic Capabilities -- 9. Digital leadership -- 9.1: Digital mindset -- 9.2: Communication | |
| 505 | 8 | |a 9.3: Relationship management -- 9.4: Education and learning -- 9.5: Evaluating emerging technology and industry trends -- 9.6: Agile management techniques -- 9.7: Defining and using strategic metrics -- 9.8: Orchestrating diverse environments -- 9.9: Operationalizing strategy -- 9.10: Business and technology management skills -- 10. Managing innovation and emerging technologies -- 10.1: Definition -- 10.2: Managing innovation is a strategic capability -- 10.3: Managing innovation is a mindset and culture -- 10.4: Innovation or adoption -- 10.5: Achieving a balanced approach to innovation | |
| 505 | 8 | |a 10.6: Formal approach to innovation management -- 10.7: Characteristics of organizations with an innovative culture -- 10.8: Building a culture that supports innovation -- 10.9: Approaches to innovation -- 10.10: Evaluating and adopting emerging technology -- 11. Managing strategic risk -- 11.1: Definitions -- 11.2: Risk management in digital organizations -- 11.3: Organizing risk management -- 11.4: Using risk management to evaluate opportunities -- 11.5: Risk identification -- 11.6: The risk register -- 11.7: Qualitative risk analysis -- 11.8: Quantitative risk analysis -- 11.9: Risk triggers | |
| 500 | |a 11.10: Risk posture: balancing the risks and rewards of digital technology. | ||
| 520 | |a The ITIL 4: Digital and IT Strategy forms one publication of the Higher-Level guidance towards the Strategic Leader designation, following ITIL 4 Foundation. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Electronic data processing personnel--Certification--Study guides. | |
| 650 | 0 | |a Electronic data processing personnel--Certification. | |
| 650 | 7 | |a Electronic data processing personnel |x Certification |2 fast | |
| 758 | |i has work: |a ITIL® 4 (Text) |1 https://id.oclc.org/worldcat/entity/E39PCXWBffD9WpVQPYfQggVf4q |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Limited, AXELOS |t ITIL® 4: Digital and IT Strategy |d London : The Stationery Office Ltd,c2020 |z 9780113316489 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=6367312 |z Texto completo |
| 938 | |a YBP Library Services |b YANK |n 301960902 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL6367312 | ||
| 938 | |a YBP Library Services |b YANK |n 17004325 | ||
| 994 | |a 92 |b IZTAP | ||