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Pursuing Excellence A Values-Based, Systems Approach to Help Companies Become More Resilient.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Milton :
Productivity Press,
2020.
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover
- Half Title
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- Foreword
- Acknowledgments
- Prologue
- Introduction
- A Story from the Past
- Applying the Book's Concepts
- The Lens of Operational Excellence
- Part I: Things that are and that Could be
- Chapter 1 Start with the Beginning but Focus on the End
- A Very Brief History of Excellence
- Quality Management Principles
- Continuous Improvement
- What Operational Excellence Looks Like
- Values and Beliefs
- Culture
- Leadership and Strategy
- Systems and Structures
- Marketspace
- People
- Processes
- Products
- Customer Experience
- Communicating Our Intent
- Leading the Movement to Excellence
- Part II: Things we don't See
- Chapter 2 Validating Our Values and Beliefs
- What we Believe and Value
- Documenting what we Believe
- Measuring what we Value
- Chapter 3 Honing Our Culture
- The Way Things Get Done Around here
- Learning
- Friction
- Victimhood
- Deviance
- Toxicity
- Chapter 4 Clarifying Our Leadership
- Leadership Versus Management
- Leadership Style
- Management Skills
- Decision-Making
- Chapter 5 Aligning Our Strategy
- Alignment
- Goals and Objectives
- Organizational Strategy
- Strategic Goal Deployment
- Chapter 6 Integrating Our Systems and Structures
- Systems Thinking
- Managing Complexity
- Risk and Opportunity Thinking
- Our Changing Organizational Construct
- Fragile VERSUS Robust
- Chapter 7 Understanding Our Marketspace
- Market Life Cycles and Leadership
- Black Swans, Blue Oceans, and Red Herrings
- Quality 4.0
- Part III: Things we do See
- Chapter 8 Engaging Our People
- The Business of People
- Engagement
- Empowerment
- Accountability
- Teamwork and Individualism
- Chapter 9 Improving Our Processes
- Our Written Rules for how Work Gets Done
- Why Good People do Bad Things
- Problem-Solving
- Chapter 10 Realizing Our Products
- Why Dominates what
- Design Thinking
- Innovation
- Quality Assured
- Part IV: Things the Customer Sees
- Chapter 11 Optimizing the Customer Experience
- The Purpose of Business
- Customer Assurance
- Internal Versus External Focus
- An Example of Excellence
- Part V: Why these Things Matter
- Chapter 12 Application
- Cost, Price, and Value
- Analytics
- Measuring Performance
- Management Systems
- Conclusion
- Epilogue
- Notes
- Author