People-centric skills interpersonal and communication skills for financial professionals /

Use your interpersonal and communication skills as a financial professional to work successfully with clients Embark on a journey to further develop your career when you read People-Centric Skills: Interpersonal and Communication Skills for Financial Professionals, 2nd Edition. Business leaders cons...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Goldberg, Danny M.
Autor Corporativo: Recorded Books, Inc
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, N.J. : Wiley, 2020.
Temas:
Business.
Affaires.
businesses (business enterprises)
BUSINESS & ECONOMICS / Business Communication / General.
Business
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover
  • Title Page
  • Copyright
  • Contents
  • Foreword
  • Preface
  • Acknowledgments
  • Chapter 1 The People-Centric Journey Begins Anew
  • Introduction
  • Chapter 2 Reading Through People
  • People-Centric Skills in This Chapter
  • Key Words
  • Chapter 3 Emotional Intelligence
  • People-Centric Skills in This Chapter
  • Key Words
  • Emotional Intelligence
  • EQ Self-Appraisal
  • Gaining Control
  • Using Coping Thoughts
  • Social Proficiencies
  • Chapter 4 Different Points of View: Using Self-Awareness and Empathy Effectively
  • People-Centric Skills in This Chapter
  • Key Words
  • Chapter 5 Wrong Mode &equals
  • Wrong Mood: Determining the Optimal Mode of Communication
  • People-Centric Skills in This Chapter
  • Key Words
  • Chapter 6 Influencing Change Throughout Any Business
  • People-Centric Skills in This Chapter
  • Key Words
  • Chapter 7 Projecting the Real You: Public Speaking
  • People-Centric Skills in This Chapter
  • Key Words
  • Chapter 8 Coaching and Mentoring
  • People-Centric Skills in This Chapter
  • Key Words
  • Chapter 9 Presentation Skills and Body Language
  • People-Centric Skills in This Chapter
  • Key Words
  • Creating an Outline
  • Organizing the Presentation
  • Creating a Presentation
  • Being Prepared
  • Checking Out the Venue
  • Overcoming Nervousness and Preparing Mentally: Before the Presentation
  • Overcoming Nervousness and Preparing Mentally: During the Presentation
  • Appearing Confident in Front of the Crowd
  • Delivering Your Speech
  • Flexibility Is Key!
  • Communicating with Body Language
  • The Power of Body Language
  • Reading Body Language
  • Head
  • Eyebrows
  • Eyes
  • Nose
  • Mouth
  • Hands
  • Arms and Legs
  • Feet
  • Body Language Mistakes
  • Poor Posture
  • Invading Personal Space
  • Communicating with Power
  • Chapter 10 Thinking Quickly on Your Feet
  • People-Centric Skills in This Chapter
  • Key Words
  • Remembering Names
  • Answering Questions That Sound Like an Attack
  • Chapter 11 Coaching and Mentoring, Revisited
  • People-Centric Skills in This Chapter
  • Key Words
  • The Feedback Sandwich
  • Providing Constructive Criticism
  • Chapter 12 Crisis Management
  • People-Centric Skills in This Chapter
  • Key Words
  • Epilogue
  • Appendix
  • About the Author
  • Index
  • EULA

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