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|a UAMI
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|a Goldberg, Danny M.
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|a People-centric skills
|h [electronic resource] :
|b interpersonal and communication skills for financial professionals /
|c Danny M. Goldberg.
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|a Hoboken, N.J. :
|b Wiley,
|c 2020.
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|a 1 online resource
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|a Use your interpersonal and communication skills as a financial professional to work successfully with clients Embark on a journey to further develop your career when you read People-Centric Skills: Interpersonal and Communication Skills for Financial Professionals, 2nd Edition. Business leaders consider employee communication skills and critical thinking abilities as essential elements for success. In their work, all professionals must communicate clearly and rely on their interpersonal skills to be successful. This second edition of People-Centric Skills shares the fictional story of Dalton Zimmer, executive coach and public speaker. 'Dalton, all the while juggling his business, kids and social life, provides coaching and communication strategies for handling challenging situations faced by his clients. This insightful narrative will help you expand communication and soft skills as a CPA, auditor, financial planner or other financial professional. As Generation Z is entering the work force, the communication gap between Z and Boomers or Generation X is widening significantly. New to the second edition, you'll find a discussion of communication between generations and how to bridge them as a financial professional. You can be a more people-centric leader as you engage with a wide range of clients and associates. This book can be a first step to improving interpersonal and communication skills as you continue to develop in your career.
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|a Title from resource description page (Recorded Books, viewed August 03, 2020).
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|a Cover -- Title Page -- Copyright -- Contents -- Foreword -- Preface -- Acknowledgments -- Chapter 1 The People-Centric Journey Begins Anew -- Introduction -- Chapter 2 Reading Through People -- People-Centric Skills in This Chapter -- Key Words -- Chapter 3 Emotional Intelligence -- People-Centric Skills in This Chapter -- Key Words -- Emotional Intelligence -- EQ Self-Appraisal -- Gaining Control -- Using Coping Thoughts -- Social Proficiencies -- Chapter 4 Different Points of View: Using Self-Awareness and Empathy Effectively -- People-Centric Skills in This Chapter -- Key Words
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|a Chapter 5 Wrong Mode &equals -- Wrong Mood: Determining the Optimal Mode of Communication -- People-Centric Skills in This Chapter -- Key Words -- Chapter 6 Influencing Change Throughout Any Business -- People-Centric Skills in This Chapter -- Key Words -- Chapter 7 Projecting the Real You: Public Speaking -- People-Centric Skills in This Chapter -- Key Words -- Chapter 8 Coaching and Mentoring -- People-Centric Skills in This Chapter -- Key Words -- Chapter 9 Presentation Skills and Body Language -- People-Centric Skills in This Chapter -- Key Words -- Creating an Outline
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|a Organizing the Presentation -- Creating a Presentation -- Being Prepared -- Checking Out the Venue -- Overcoming Nervousness and Preparing Mentally: Before the Presentation -- Overcoming Nervousness and Preparing Mentally: During the Presentation -- Appearing Confident in Front of the Crowd -- Delivering Your Speech -- Flexibility Is Key! -- Communicating with Body Language -- The Power of Body Language -- Reading Body Language -- Head -- Eyebrows -- Eyes -- Nose -- Mouth -- Hands -- Arms and Legs -- Feet -- Body Language Mistakes -- Poor Posture -- Invading Personal Space
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|a Communicating with Power -- Chapter 10 Thinking Quickly on Your Feet -- People-Centric Skills in This Chapter -- Key Words -- Remembering Names -- Answering Questions That Sound Like an Attack -- Chapter 11 Coaching and Mentoring, Revisited -- People-Centric Skills in This Chapter -- Key Words -- The Feedback Sandwich -- Providing Constructive Criticism -- Chapter 12 Crisis Management -- People-Centric Skills in This Chapter -- Key Words -- Epilogue -- Appendix -- About the Author -- Index -- EULA
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590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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|a People-centric skills (Text)
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|i Print version:
|a Goldberg, Danny M.
|t People-Centric Skills : Interpersonal and Communication Skills for Financial Professionals
|d Newark : John Wiley & Sons, Incorporated,c2020
|z 9781119669302
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