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|a 1178645384
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|a 9781944480677
|q (electronic book)
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|a 1944480676
|q (electronic book)
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|b 000073194580
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|a (OCoLC)1176516730
|z (OCoLC)1178645384
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|a HD49
|b .J37 2020
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|a 658.4/056
|2 23
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|a UAMI
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| 100 |
1 |
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|a Jaques, Tony,
|e author.
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1 |
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|a Crisis counsel :
|b navigating legal and communication conflict /
|c by Tony Jaques.
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| 264 |
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|a Brookfield, Connecticut :
|b Rothstein Publishing,
|c [2020]
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| 300 |
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|a 1 online resource
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 504 |
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|a Includes bibliographical references and index.
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|a Intro -- Title page -- Copyright -- WHAT YOUR COLLEAGUES ARE SAYING ABOUT CRISIS COUNSEL -- DEDICATION -- ACKNOWLEDGEMENTS -- FOREWORD by DR. ROBERT HEATH -- FOREWORD by HELIO FRED GARCIA -- FOREWORD by Tony Langham -- CONTENTS -- Introduction -- Managing Conflicting Advice, and Why It's Important -- The book will help you to: -- Structure -- Key Takeaways -- Chapter One -- Roles and Responsibilities: Who Does What in a Crisis? -- This chapter will help you to: -- The Nature of Crises -- Avoiding the Legal Response Syndrome -- The Role of Lawyers -- The Role of Lawyers in a Crisis
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| 505 |
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|a The Role of Communicators -- The Role of Communicators in a Crisis -- So What's Different? -- The Decision Maker -- How to Get lawyers and Communicators Working Together in a Crisis -- Recognizing the Crisis -- A View from the Executive Suite -- Key Takeaways -- Questions for Discussion -- Chapter Two -- Lawyers' Insights -- This chapter will help you to: -- Where Advice Conflicts -- The Risk of Speed -- Who Should Be in Charge? -- Relationships and Working Better Together -- Perceptions of Value -- Summary of findings -- Key Takeaways -- Questions for Discussion
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| 505 |
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|a Chapter Three -- Cases: Product Crises and Why They Hurt -- This chapter will help you to: -- The Boeing 737 MAX Disasters -- Samsung Gets Hot -- Missing the Joke -- Negative Online Reviews -- The Pentium Chip Recall -- Doing Business in China -- A Mouthful of Mouse -- Chipping Away at Reputation -- Just Cruisin' Along -- Key Takeaways -- Questions for Discussion -- Chapter Four -- Why Should I Apologize? -- This chapter will help you to: -- What Can Go Wrong -- Reasons for Your Organization to Apologize -- When Lack of Apology Becomes the News -- Sometimes it's Just too Late
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|a Apologizing to Reduce Liability -- But I've Done Nothing Wrong! -- The Political Apology -- Governments -- Organizations -- Companies -- Key Takeaways -- Questions for Discussion -- Chapter Five -- How to Apologize -- This chapter will help you to: -- A Job Well Done -- The Great Chicken Disaster -- Eight basic steps towards an effective apology -- How Not to Do It -- Words and phrases to avoid in an effective apology -- Key Takeaways -- Questions for Discussion -- Chapter Six -- Case Studies: Patently Obvious Risk -- This chapter will help you to: -- Backcountry Claims a Natural Word
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8 |
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|a Fast Food Fiascos -- Taking it Up to the Big Boys -- Who Thought This Was a Good Idea? -- The Value of a Sense of Humor -- Taking on a Charity Icon -- Key Takeaways -- Questions for Discussion -- Chapter Seven -- Dealing With the Media -- This chapter will help you to: -- When it All Goes Wrong -- Try Humor -- The Role of Spokesperson -- Desired Qualities of a Crisis Spokesperson -- Who Should be the Crisis Spokesperson? -- Speaking With One Voice -- Where to Go? -- Getting Ready to Speak -- Getting Your Message Across -- What to Say ... and Not Say -- Dos and Don'ts of Crisis Communication
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| 588 |
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|a Online resource; title from digital title page (viewed on January 06, 2022).
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
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|a Crisis management.
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| 650 |
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|a Communication in crisis management.
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| 650 |
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|a Conflict management.
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| 650 |
|
6 |
|a Gestion de crise.
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| 650 |
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|a Communication en gestion de crise.
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| 650 |
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6 |
|a Gestion des conflits.
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| 650 |
|
7 |
|a Conflict management
|2 fast
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| 650 |
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7 |
|a Communication in crisis management
|2 fast
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| 650 |
|
7 |
|a Crisis management
|2 fast
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| 758 |
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|i has work:
|a Crisis counsel (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCFrwyhRw7mH8BW8fVvtK7d
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Jacques, Tony.
|t Crisis Counsel : Navigating Legal and Communication Conflict.
|d Brooksfield : Rothstein Associates, Incorporated, ©2020
|z 9781944480653
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| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=6267053
|z Texto completo
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