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|a UAMI
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|a Diederich, Stephan,
|e author.
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|a Designing Anthropomorphic Conversational Agents in Enterprises :
|b a Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction.
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|a Göttingen :
|b Cuvillier Verlag,
|c 2020.
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|a 1 online resource (241 pages)
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|a text
|b txt
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|a Göttinger Wirtschaftsinformatik ;
|v v. 102
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|a Print version record.
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|a Intro -- A. Foundation -- I. Introduction -- B. Studies on Anthropomorphic Design of Enterprice Conversational Agents -- I. Assessing the Status Quo -- 1. Study 1: On the Design of Enterprice Conversational Agents -- A Synthesis of IS and HCI Research -- II. Unterstanding Technological Limitations -- 1. Study 2: Not Human After All-Exploring the Impact of Response Failure on User Perception of Anthropomorphic Conversational Service Agents -- 2. Study 3: Design for Fast Request Fulfillment or Natural Interaction? Insights from an Online Experiment with a Conversational Agent
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|a III. Exploring the Potential of Human -- Like Design -- 1. Study 4: Emulating Empathetic Behavior in Online Service Encounters with Sentiment-Adaptive Responses-Insights from an Experiment with a Conversational Agent -- 2. Study 5: Promoting Sustainable Mobility Beliefs with Persuasive and Anthropomorphic Design-Insights from an Experiment with a Conversational Agent -- IV. Formulating a Nascent Design Theory -- 1. Study 6: Designing Anthropomorphic Enterprise Conversational Agents -- C. Contributions -- I. Findings and Results -- II. Implications
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| 505 |
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|a III. Limitations and Opportunities for Future Research -- IV. Concluding Remarks
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| 590 |
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|a eBooks on EBSCOhost
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|a Transaction systems (Computer systems)
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|i has work:
|a Designing anthropomorphic conversational agents in enterprises (Text)
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|i Print version:
|a Diederich, Stephan.
|t Designing Anthropomorphic Conversational Agents in Enterprises : A Nascent Theory and Conceptual Framework for Fostering a Human-Like Interaction.
|d Göttingen : Cuvillier Verlag, ©2020
|z 9783736972162
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|a Göttinger Wirtschaftsinformatik.
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