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CUSTOMER OBSESSED COMPANY why customer success is becoming the only competitive advantage cloth.
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and spe...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
[Place of publication not identified],
JOHN WILEY,
2019.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000M 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_on1150792225 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr |n||||||||| | ||
| 008 | 200416s2019 xx o 000 0 eng d | ||
| 040 | |a YDX |b eng |c YDX |d OCLCF |d EBLCP |d UKAHL |d TEFOD |d N$T |d RECBK |d OCLCO |d OCLCQ |d OCLCO | ||
| 019 | |a 1151187106 |a 1158042924 | ||
| 020 | |a 9781119572756 |q (electronic bk.) | ||
| 020 | |a 1119572754 |q (electronic bk.) | ||
| 020 | |z 1119572762 | ||
| 020 | |z 9781119572763 | ||
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| 020 | |a 1119572738 |q (electronic bk.) | ||
| 035 | |a (OCoLC)1150792225 |z (OCoLC)1151187106 |z (OCoLC)1158042924 | ||
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| 082 | 0 | 4 | |a 658.8/12 |2 23 |
| 049 | |a UAMI | ||
| 100 | 1 | |a NOT AVAILABLE. | |
| 245 | 1 | 0 | |a CUSTOMER OBSESSED COMPANY |h [electronic resource] : |b why customer success is becoming the only competitive advantage cloth. |
| 260 | |a [Place of publication not identified], |b JOHN WILEY, |c 2019. | ||
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 520 | |a If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. -Shows leaders how their digital implementations will make them more Amazon-like -Helps you deliver recurring revenue -Shows you how to embrace customer retention -Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today'making and cultivating happy customers. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Success in business. | |
| 650 | 6 | |a Service à la clientèle. | |
| 650 | 6 | |a Succès dans les affaires. | |
| 650 | 7 | |a BUSINESS & ECONOMICS / Strategic Planning. |2 bisacsh | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 650 | 7 | |a Success in business |2 fast | |
| 776 | 0 | 8 | |c Original |z 1119572762 |z 9781119572763 |w (OCoLC)1059257964 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=6172707 |z Texto completo |
| 938 | |a YBP Library Services |b YANK |n 16726394 | ||
| 938 | |a Recorded Books, LLC |b RECE |n rbeEB00831050 | ||
| 938 | |a Askews and Holts Library Services |b ASKH |n AH35581889 | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL6172707 | ||
| 938 | |a EBSCOhost |b EBSC |n 2436325 | ||
| 994 | |a 92 |b IZTAP | ||