Designing and tracking knowledge management metrics /

Knowledge management metrics are one of the weakest areas of practice in the field. Overwhelmingly, the literature that exists focuses on case studies and incidents of metrics, rather than approaching the concept holistically. Addressing this lack, expert authors Alexeis Garcia-Perez, Farah Gheriss...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Garcia-Perez, Alexeis (Autor), Gheriss, Farah (Autor), Bedford, Denise (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bingley : Emerald Publishing Limited, 2020
Colección:Working methods for knowledge management.
Temas:
Knowledge management.
Knowledge Management
Gestion des connaissances.
Business & Economics > Information Management.
Knowledge management
Acceso en línea:Texto completo
Texto completo
Tabla de Contenidos:
  • Metrics in business and knowledge management
  • Decision-making models and factors
  • Decision processes and methods
  • Whole organization metrics strategy
  • Knowledge management metrics architecture and infrastructure
  • Metrics for knowledge in the business process
  • Metrics for knowledge management capabilities
  • Metrics for knowledge capital assets
  • Measurement, reliability and validity
  • Sources of evidence for your metrics
  • Engaging around metrics
  • Governance: sustaining the metrics strategy

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