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191019s2019 wiu o 000 0 eng d |
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|a 9780873899826
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|a 0873899822
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|a 9781951058494
|q (electronic bk.)
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|a 1951058496
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|a (OCoLC)1122919708
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|a HD30.29
|b .O44 2019eb
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|a 658.4/03
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|a UAMI
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|a Okes, Duke,
|d 1949-
|1 https://id.oclc.org/worldcat/entity/E39PCjGHKKhMQc8GqvYT8y73ry
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|a Root Cause Analysis :
|b the Core of Problem Solving and Corrective Action.
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|a 2nd ed.
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|a Milwaukee :
|b ASQ Quality Press,
|c 2019.
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|a 1 online resource (240 pages)
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|a text
|b txt
|2 rdacontent
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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|a Print version record.
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|a Title page; CIP data; Contents; List of Figures and Tables; Preface to the Second Edition; Preface to the First Edition; Chapter 1_Getting Better Root Cause Analysis; The Problem; The Impact; Approaches to Root Cause Analysis; Existing Problem-Solving Models; A Proposed Model; Chapter 2_Multiple Causes and Types of Action; Initial Problem Response; The Diagnosis; Actions to Prevent Future Problems; The Need for Filters; Chapter 3_Step 1: Define the Problem; Selecting the Right Problem; Scoping the Problem Appropriately; The Problem Statement; Chapter 4_Step 2: Understand the Process
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|a Setting Process BoundariesFlowcharting the Process; Why Process is So Important; Additional Values of the Flowchart; Chapter 5_Step 3: Identify Possible Causes; Using the Flowchart for Causes; Using a Logic Tree for Causes; Using Brainstorming and the Cause-and-Effect Diagram for Causes; Using Barrier Analysis for Causes; Using Change Analysis for Causes; Eliminating Possible Causes; Sources for Possible Causes; Chapter 6_Step 4: Collect the Data; A Basic Concept; Types of Data; Using Existing Versus New Data; Where to Collect Data; Special Tests; Sample Size and Time Frame
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|a Data Collection Tools for Both Low- and High-Frequency ProblemsAdditional Tools for High-Frequency Problems; Enhancing Data Collection Value; Organizing the Data Collection Process; Chapter 7_Step 5: Analyze the Data; Tools for Low-Frequency Data; Additional Tools for High-Frequency Data; Questioning the Data; Data Analyses Summaries; Analyzing Variation; Cautions on Data Analysis; Where to Go Next?; Can't Find the Cause?; Chapter 8_Identify and Select Solutions; Step 6: Identify Possible Solutions; Step 7: Select Solution(s) to Be Implemented
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|a Chapter 9_Implement, Evaluate, and InstitutionalizeStep 8: Implement the Solution(s); Step 9: Evaluate the Effect(s); Step 10: Institutionalize the Change; Chapter 10_Organizational Issues; Cognitive Biases; Emotional Barriers; Resistance to Change; Organizational Culture; Project Ownership; Coaching/Facilitation Skills; Other Issues; Chapter 11_Human Error and Incident Analysis; Human Error; Incident Analysis; Chapter 12_Improving Corrective Action; Critical Thinking; Buddhism; Stoic Philosophy; Summary of Root Cause Analysis; Appendix A_Example Projects; A Need for Focus
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|a How Would They Know?How Proficient is That?; Getting the Shaft Back; Got it in the Bag!; Appendix B_Root Cause Analysis Process Guides; Generic Process Thinking; SIPOC Analysis Form; Data Collection and Analysis Tools; Do It2 Root Cause Analysis Guide; Do It2 Problem-Solving Worksheet; Checklist for Reviewing the Corrective Action Process; Expanded List of Seven Ms; Forms for Tracking Causes and Solutions; Appendix C_Enhancing the Interview; Basic Interview Problems and Process; Types of Interviews and Questions; Leveraging How Memory Works; The Importance of Time and Reflection
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|a Appendix D_Analyzing Problem Responses
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|a Knovel
|b ACADEMIC - General Engineering & Project Administration
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|a Knovel
|b ACADEMIC - Industrial Engineering & Operations Management
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|a eBooks on EBSCOhost
|b EBSCO eBook Subscription Academic Collection - Worldwide
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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650 |
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|a Problem solving.
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|a Decision making.
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|a Management.
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|a Root cause analysis.
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|a Résolution de problème.
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|a Prise de décision.
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|a Gestion.
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|a Analyse des causes profondes.
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|a decision making.
|2 aat
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|a management.
|2 aat
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|a Decision making
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|a Management
|2 fast
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|a Problem solving
|2 fast
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|a Root cause analysis
|2 fast
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|i has work:
|a Root cause analysis (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCGJyBftBxy6hG6YrXRH3PP
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|i Print version:
|a Okes, Duke.
|t Root Cause Analysis, Second Edition : The Core of Problem Solving and Corrective Action.
|d Milwaukee : ASQ Quality Press, ©2019
|z 9780873899826
|
856 |
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