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Examining the Role of Well Being in the Marketing Discipline
Volume 17 of Research in Occupational Stress and Well Beingis focused on the stress and well-being related to the marketing discipline. This volume is focused on the connections between employee stress, health, and well-being as it relates to marketing; sales; customers.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bingley :
Emerald Publishing Limited,
2019.
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| Colección: | Research in Occupational Stress and Well Being Ser.
|
| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
MARC
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| 100 | 1 | |a Perrewé, Pamela L. | |
| 245 | 1 | 0 | |a Examining the Role of Well Being in the Marketing Discipline |
| 260 | |a Bingley : |b Emerald Publishing Limited, |c 2019. | ||
| 300 | |a 1 online resource (184 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 490 | 1 | |a Research in Occupational Stress and Well Being Ser. ; |v v. 17 | |
| 588 | 0 | |a Print version record. | |
| 505 | 0 | |a Intro; Contents; Lists of Figures and Tables; Figures; Tables; About the Contributors; Volume Editors' Introduction; Chapter 1: Selling to All Involved: A Contingent Model Linking Internal Selling Behavior to Salesperson Role Stress and Sales Performance; Literature Review; The Sales Job in the Contemporary Business World; Internal Selling as a Job Demand; Internal Selling: A Challenge Stressor or a Hindrance Stressor?; The Conceptual Model; Antecedents of Internal Selling; Internal Selling and Role Stress; The Moderators in the Internal Selling-Salespeople Outcome Relationships | |
| 505 | 8 | |a The Feedback LoopDiscussion; Theoretical Contributions; Managerial Implications; Limitation and Future Research Directions; Conclusion; References; Chapter 2: Stress and Well-Being at the Consumer-Employee Interface; The Nature of Stress in Consumer Behavior; Stress Coping: Consumption as a Response; Stressor: Consumption as a Source of Stress; Adding Employees into the Consumer Stress Equation; The Employee-Consumer Satisfaction Mirror; Research Propositions and Future Directions; Does the Stress Mirroring Process Occur between Consumers and Employees? | |
| 505 | 8 | |a Does Employee Behavior (E.g., Mistreatment and Abuse) Influence Consumer Stress?Is the Mirroring Effect Reciprocal and Mutually Reinforcing to Create a Downward Spiral?; What Are the Moderating Mechanisms That Alter the Stress Mirroring Consumer-Employee Process?; Conclusion; References; Chapter 3: Occupational Stress and Well-Being of Persuasion Agents*; Principles of the PKM; Extending PKM to Account for the Agent's Side of the Interaction; Potential Stressors in the Persuasion Encounter; Agent Side Coping; What's at Stake? Negative Repercussions for Consumers and Firms; Conclusion | |
| 504 | |a ReferencesChapter 4: Leading the Service-Profit Chain: How Leaders' Behaviors Can Affect Customer Experience; The Service-Profit Chain; The Service Environment; The Role of Leadership; Leading the Psychologically Healthy Workplace; Summary: Leading the Service-Profit Chain; References; Chapter 5: A Meta-Analysis on Positive Psychology Correlates of Sales Performance; The Domain of Positive Psychology; Positive Organizational Behavior; Positive Psychology Constructs as Buffering Variables; Core Self-evaluations; Hope; Optimism; Resilience; Psychological Capital | ||
| 505 | 8 | |a Positive Psychology Constructs as MotivatorsEngagement; Empowerment; Positive Psychology Constructs as Facilitators of Job Tasks; Adaptability; Proactivity; Sales Performance as Cause of Positive Psychology Constructs; Common-method Influences on the Positive Psychology-Sales Performance Relationship; Method; Search Strategy; Inclusion and Exclusion Criteria; Coding Process; Positive Psychology Variable Categories; Criterion Categories; Rating-source Categories; Analytic Approach; Results; Discussion; Limitations and Future Research; References | |
| 500 | |a Chapter 6: Customer Service Stress: A Meta-Analysis of Customer Mistreatment | ||
| 520 | |a Volume 17 of Research in Occupational Stress and Well Beingis focused on the stress and well-being related to the marketing discipline. This volume is focused on the connections between employee stress, health, and well-being as it relates to marketing; sales; customers. | ||
| 590 | |a eBooks on EBSCOhost |b EBSCO eBook Subscription Academic Collection - Worldwide | ||
| 590 | |a Emerald Insight |b Emerald All Book Titles | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Job stress. | |
| 650 | 0 | |a Quality of work life. | |
| 650 | 0 | |a Marketing |x Psychological aspects. | |
| 650 | 6 | |a Stress dû au travail. | |
| 650 | 6 | |a Qualité de la vie au travail. | |
| 650 | 6 | |a Marketing |x Aspect psychologique. | |
| 650 | 7 | |a Sales & marketing management. |2 bicssc | |
| 650 | 7 | |a Business & Economics |x Marketing |x General. |2 bisacsh | |
| 650 | 7 | |a Job stress |2 fast | |
| 650 | 7 | |a Marketing |x Psychological aspects |2 fast | |
| 650 | 7 | |a Quality of work life |2 fast | |
| 700 | 1 | |a Harms, Peter D. | |
| 758 | |i has work: |a Examining the role of well-being in the marketing discipline (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFxYkyWQWq83mHj6HMRBT3 |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Perrewé, Pamela L. |t Examining the Role of Well Being in the Marketing Discipline. |d Bingley : Emerald Publishing Limited, ©2019 |z 9781789739466 |
| 830 | 0 | |a Research in Occupational Stress and Well Being Ser. | |
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| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=5883121 |z Texto completo |
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