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Putting Library Assessment Data to Work
Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic library.
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London :
Facet Publishing,
2017.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Intro; Title page; Contents; List of figures and tables; List of case studies; Authors and contributors; Acknowledgements; Chapter 1 Introduction to library assessment; The purpose of this book; What is library assessment?; Library assessment vs library performance measurement; Why every library needs to undertake assessment; Barriers to library assessment; Some notes on terminology; A short history of library assessment; How to use this book; References; Chapter 2 Institutional measures of student satisfaction; Chapter overview; Compulsory national surveys; Optional institutional surveys
- Case Study 2.1 Use of the National Student Survey to improve library services at the University of NottinghamCase Study 2.2 Collecting low-cost student data through broad collaboration at Cornell University; Conclusions; References; Chapter 3 Standardised library surveys; Chapter overview; LibQUAL+; Insync; Ithaka S+R; The MISO Survey; Case Study 3.1 LibQUAL+ as a catalyst for change at the University of Limerick; Case Study 3.2 The Insync survey at the University of Sydney; Case Study 3.3 Ithaka S+R local surveys at the UNLV Libraries; Conclusions; References
- Chapter 4 In-house library surveysChapter overview; Survey design; Survey implementation; Survey analysis; Survey action; Case Study 4.1 Beyond answering questions: designing actionable surveys to guide assessment, make decisions and support ongoing analysis at the University of Washington; Case Study 4.2 Taking users' opinions into account when managing an academic library: a decade in retrospect from Lisbon University; Case Study 4.3 Giving students voice: a biennial user satisfaction survey at Duke University Libraries
- Case Study 4.4 Listening to the student voice at Library and Learning Services at Kingston UniversityConclusions; References; Chapter 5 Library statistics; Chapter overview; Collective statistical sets; Operational library statistics; Statistics for advocacy; Case Study 5.1 Keeping purposeful intelligence: a case study from Learning Services at Edge Hill University; Case Study 5.2 Assessing subject access in special collections at Harvard University; Conclusions; References; Chapter 6 Qualitative feedback; Chapter overview; Using qualitative data to improve customers' experience; Challenges
- Case Study 6.1 Breaking out of the silos: taking the holistic view of customer feedback at Cranfield UniversityCase Study 6.2 Digging deeper: using qualitative data analysis of survey feedback to inform library strategy at the University of Oxford; Case Study 6.3 Let the computer take the strain: automatic analysis of LibQUAL+ free-text comments at Singapore Management University Libraries; Conclusions; Further resources; References; Chapter 7 Emerging techniques; Chapter overview; Usability testing; User experience: ethnographic research and human-centred design; Library analytics