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Putting Library Assessment Data to Work

Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic library.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Killick, Selena
Otros Autores: Wilson, Frankie
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London : Facet Publishing, 2017.
Temas:
Acceso en línea:Texto completo

MARC

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505 0 |a Intro; Title page; Contents; List of figures and tables; List of case studies; Authors and contributors; Acknowledgements; Chapter 1 Introduction to library assessment; The purpose of this book; What is library assessment?; Library assessment vs library performance measurement; Why every library needs to undertake assessment; Barriers to library assessment; Some notes on terminology; A short history of library assessment; How to use this book; References; Chapter 2 Institutional measures of student satisfaction; Chapter overview; Compulsory national surveys; Optional institutional surveys 
505 8 |a Case Study 2.1 Use of the National Student Survey to improve library services at the University of NottinghamCase Study 2.2 Collecting low-cost student data through broad collaboration at Cornell University; Conclusions; References; Chapter 3 Standardised library surveys; Chapter overview; LibQUAL+; Insync; Ithaka S+R; The MISO Survey; Case Study 3.1 LibQUAL+ as a catalyst for change at the University of Limerick; Case Study 3.2 The Insync survey at the University of Sydney; Case Study 3.3 Ithaka S+R local surveys at the UNLV Libraries; Conclusions; References 
505 8 |a Chapter 4 In-house library surveysChapter overview; Survey design; Survey implementation; Survey analysis; Survey action; Case Study 4.1 Beyond answering questions: designing actionable surveys to guide assessment, make decisions and support ongoing analysis at the University of Washington; Case Study 4.2 Taking users' opinions into account when managing an academic library: a decade in retrospect from Lisbon University; Case Study 4.3 Giving students voice: a biennial user satisfaction survey at Duke University Libraries 
505 8 |a Case Study 4.4 Listening to the student voice at Library and Learning Services at Kingston UniversityConclusions; References; Chapter 5 Library statistics; Chapter overview; Collective statistical sets; Operational library statistics; Statistics for advocacy; Case Study 5.1 Keeping purposeful intelligence: a case study from Learning Services at Edge Hill University; Case Study 5.2 Assessing subject access in special collections at Harvard University; Conclusions; References; Chapter 6 Qualitative feedback; Chapter overview; Using qualitative data to improve customers' experience; Challenges 
505 8 |a Case Study 6.1 Breaking out of the silos: taking the holistic view of customer feedback at Cranfield UniversityCase Study 6.2 Digging deeper: using qualitative data analysis of survey feedback to inform library strategy at the University of Oxford; Case Study 6.3 Let the computer take the strain: automatic analysis of LibQUAL+ free-text comments at Singapore Management University Libraries; Conclusions; Further resources; References; Chapter 7 Emerging techniques; Chapter overview; Usability testing; User experience: ethnographic research and human-centred design; Library analytics 
500 |a Case Study 7.1 Working with students as partners to understand the needs of distance learners at the Open University 
520 |a Putting Library Assessment Data to Work brings together key library assessment methodologies detailing how they can be used to improve an academic library. 
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