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Touch : five factors to growing and leading a human organization /

For better or worse, digital business has fundamentally changed how organizations hire staff, market their services, and connect with stakeholders. The problem is, in an effort to use technology to connect with people more effectively, we have lost the humanity - that critical person-to-person conne...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Maffin, Tod (Autor), Blevis, Mark (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Toronto : Dundurn Press, [2014]
Colección:desLibris. Books collection.
Temas:
Acceso en línea:Texto completo

MARC

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245 1 0 |a Touch :  |b five factors to growing and leading a human organization /  |c Tod Maffin, Mark Blevis. 
260 |a Toronto :  |b Dundurn Press,  |c [2014] 
300 |a 1 online resource (255 pages) :  |b illustrations (some color) 
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504 |a Includes bibliographical references (pages 249-250) and index. 
505 0 |a 1 A Letter to You From Us -- 2 The Five Factors -- 3 Touch Assessment -- 4 Leadership -- 5 Communications -- 6 Customer Service -- 7 Marketing -- 8 Web/Social -- 5 Human Resources -- 10 Legal -- 11 Another Letter to You From Us. 
520 |a For better or worse, digital business has fundamentally changed how organizations hire staff, market their services, and connect with stakeholders. The problem is, in an effort to use technology to connect with people more effectively, we have lost the humanity - that critical person-to-person connection - that is the engine of commerce: -- TOUCH identifies these problems in stark terms, then provide business leaders in all types of organizations - private to public sector, small to enterprise business - with real-world, tested solutions. 
590 |a ProQuest Ebook Central  |b Ebook Central Academic Complete 
650 0 |a Personnel management  |x Technological innovations. 
650 0 |a Communication in personnel management. 
650 0 |a Customer relations  |x Technological innovations. 
650 0 |a Interpersonal communication  |x Technological innovations. 
650 6 |a Personnel  |x Direction  |x Innovations. 
650 6 |a Communication en direction du personnel. 
650 6 |a Communication interpersonnelle  |x Innovations. 
650 7 |a Organizational Development.  |2 bisacsh 
650 7 |a Systems & Planning.  |2 bisacsh 
650 7 |a Management.  |2 bisacsh 
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650 7 |a Communication in personnel management  |2 fast 
650 7 |a Electronic commerce  |2 fast 
650 7 |a Industrial relations  |x Effect of technological innovations on  |2 fast 
650 7 |a Information resources management  |2 fast 
650 7 |a Management information systems  |2 fast 
700 1 |a Blevis, Mark,  |e author. 
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