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Delivering ITSM for business maturity : a practical framework /
IT Service Management (ITSM) is an imperative part of achieving business maturity. Excellence in ITSM has previously been thought of only in terms of quality, customer satisfaction, and reduced costs - or, in other words, casting ITSM as only for technical units and not as part of the larger picture...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bingley :
Emerald Publishing,
2019
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| Edición: | First editon. |
| Colección: | Emerald points.
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| Temas: | |
| Acceso en línea: | Texto completo Texto completo |