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From Engineer to Manager
Providing clear, expert guidance to help engineers make a smooth transition to the management team, this a newly revised and updated edition of an Artech House bestseller belongs on every engineer's reference shelf. The author's 30-plus year perspective indicates that, while most engineers...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Norwood :
Artech House,
2018.
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| Edición: | 2nd ed. |
| Colección: | Artech House technology management and professional development library.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Intro; From Engineer to Manager: Mastering the Transition, Second Edition; Preface; Introduction; Mastering Relationships; Seeing the Big Picture; Getting Things Done; Communicating Effectively; Using Assets Wisely; Taking It to the Next Level; 1 Beginning the Journey; Takeaways; Playing a Team Sport; Describing the Transition; Becoming More Social; Soft Skills Are Actually Hard Skills; Embracing the New Rules and the New Role; Success Principles for the Transition; References; Selected Bibliography; Principle 1: Mastering Relationships; 2 Business Is About People; Takeaways
- Encountering New Challenges in the TransitionIt Is Not About Technology; Relationships Define Business; The Lengthy List of Credits; Your Network; The People You Supervise; Your Supervisor; Management and Executives; Sponsors; Functional Managers; Customers/Clients; Vendors and Contractors; Other Stakeholders; Community; Loved Ones; Selected Bibliography; 3 Why Are People So Difficult?; Takeaways; Individuality and Personality Types; A System for Personality Styles; Human Idiosyncrasies; People Are Focused on Themselves; People Want to Avoid Looking Bad; There Is Comfort in Numbers
- Communication Is ChallengingWe Act the Role; We Are Imperfect; References; Selected Bibliography; 4 Get Motivated!; Takeaways; Modeling Motivation; The Hawthorne Studies; Maslow's Needs Hierarchy; X, Y, and Z; Intrinsic and Extrinsic Motivation; Five Intrinsic Motivators; References; Selected Bibliography; 5 The Paradox of Control; Takeaways; Share Ownership; Delegate Effectively; Exercise Influence: Control in Collaboration; Work with the System; Maintain Control Over Yourself; Reference; Selected Bibliography; 6 Everything Depends on the Customer; Takeaways
- Developing a Customer OrientationUnderstanding My Customers; Who Are My Customers?; What Are the Characteristics of My Customers?; What Are the Needs Behind the Needs?; Customers and the Technology Adoption Life Cycle; The Good, the Bad, and the Mediocre; Your Brand Communicates Trustworthiness; Developing Loyalty; Impressing Customers; Be Genuine; Walk a Mile in Their Shoes; Go for the WOW!; Go for the Human Touch; It's All About the Experience; Transforming the Customer Relationship; Innovating the Relationship; References; Selected Bibliography; 7 Leading with Confidence; Takeaways
- Dispel the Myths and Become a LeaderMyth #1: Leadership Is Only for Great People; Myth #2: Leaders Are Born, Not Made; Myth #3: Leaders Must Be Charismatic; Myth #4: Leadership Is About Dramatic or Major Changes; Myth #5: Leaders Tell Followers What to Do; Leading Through Change; Step 1: Identify the Problem; Step 2: Craft a Vision That Resonates and Inspires; Step 3: Allow the Group to Own the Vision; Step 4: Develop and Ensure Harmony in the Plan for Action; Step 5: Change the System; Growing as a Leader; Lead Yourself; Work Your Way Up; Tell a Story; References; Selected Bibliography