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The V-model of service quality : an exploration of African customer service delivery metrics /
TheV-Model of Service Quality offers a powerful tool for measuringservice quality. This book grounds the theoretical interventions in data drawn from case studiesin the Sub-Saharan African context to make the models applicable to bothresearchers and working managers.
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Bingley, UK :
Emerald Publishing,
2018.
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| Edición: | First edition. |
| Colección: | Emerald points.
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| Temas: | |
| Acceso en línea: | Texto completo Texto completo |