The V-model of service quality : an exploration of African customer service delivery metrics /

TheV-Model of Service Quality offers a powerful tool for measuringservice quality. This book grounds the theoretical interventions in data drawn from case studiesin the Sub-Saharan African context to make the models applicable to bothresearchers and working managers.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Whyte, Grafton (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Bingley, UK : Emerald Publishing, 2018.
Edición:First edition.
Colección:Emerald points.
Temas:
Customer services > Africa.
Customer relations > Africa > Management.
Service à la clientèle > Afrique.
Customer services.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Customer relations > Management
Customer services
Africa
Case studies
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