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How to speak human : a practical guide to getting the best from the humans you work with /
Take a practical approach to the communication challenges in your workplace. Through 11 strategies, 23 tactics and 15 stories this handy how-to will help curious humans: use the science of connection to create compelling communication translate mind-numbing complexity into captivating simplicity hij...
| Clasificación: | Libro Electrónico |
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| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Milton, Qld. :
Wiley,
2018.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Intro; How to speak human; Contents; About the authors; Hoisting the banner for human; A paddle but no canoe; Same same, but different; Fainting goats and other whimsy; Weary old dinosaurs; Nowhere to hide; Rise of the robots; How to speak human; A love song for engagement; Call the spade a bloody shovel; Human versus goldfish; How to speak whaaat?; Curiosity The insatiable hunger of a curious mind; Curiosity draws our attention; Curiosity is a primer for learning; Curiosity improves our relationships; You won't believe what happens next ... ; We can't help ourselves; We were born curious
- We remember the peripheralsStone-cold killers of curiosity; Unrealistic expectations; A good time, not a long time; Fear of failure; Anticipation The exquisite agony of anticipation; Anticipation is a natural period of attention; Anticipation is an opportunity to influence mindset; Anticipation is the time to manage expectations; The thrill of the chase; Managing expectations; Surprise! The unanticipated delight of the unexpected; Surprise jolts us back to attention; Surprise breaks our expectations; Surprise stimulates long-term engagement; Mashing the pause button; A catalyst for change
- A love/hate relationshipA matter of timing; SHOCK!; A question of anticipation versus surprise; Visual The sensory superiority of visual; Visuals appeal to our eyeballs; Visual fosters connection; Visual builds recognition; In the blink of an eye; Turning data human; Differentiation, and a little defiance; Beware ... The insidious fog of habituation; It's all in our minds; We're all animals; It's a matter of exposure; Build a rhythm of unpredictability and delight; Shred the style guide; Narratives The titillations of a well-told tale; Narratives bring ideas to life
- Narratives change people's perspectiveNarratives build cultures; Rallying the senses; A meeting of minds; Crafting compelling tales; Emotions The paradoxical logic of getting emotional; Emotions are lenses for our messaging; Emotions are precursors to behaviour; Emotions build connection; The curious relationship between words and feelings; The allure of negative versus the power of positive; Humour The serious business of being funny; Humour surprises and grabs our attention; Humour builds trust and influence; Humour builds relationships ... and culture; The universal appeal of being amusing
- The risky business of being funnyCaution ... The complication of complexity; Complexity isn't the enemy; Simple, not simpler; Begin with understanding; Follow with context; Sift for relevance; Start from scratch; Make it for humans; Reduce our hefty cognitive burden; Establish a ruthless order; Remember: recognition over recall; Words The power of using and choosing words wisely; Words worthy of attention; Words inspire action; Words bring people together or tear them apart; Active versus passive; Loaded language; Rhetorical versus relational; Abstract versus concrete