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Learning ServiceNow : Administration and Development on the Now Platform, for Powerful IT Automation, 2nd Edition.
ServiceNow is a powerful IT service management and automation platform that has made significant inroads in the Enterprise market due to its robust set of features and capabilities. This book will help you get started as a ServiceNow developer or administrator, and leverage the full capabilities of...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Birmingham :
Packt Publishing Ltd,
2018.
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| Edición: | 2nd ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Title; Copyright and Credits; Packt Upshell; Contrubutors; Table of Contents; Preface; Chapter 1: The Interface; Versions; Frames; Banner frame; System settings; Help; Connect chat conversations; Global text search; Profile; The application navigator; Filter text box; Favorites; History; Important application menus and modules; Content frame; UI settings and personalization; Summary; Chapter 2: Lists and Forms; List v2 versus List v3; Lists and tables; Creating a custom table; Creating an update set; Creating the table; Adding a field; List view; Condition builder; Building a filter.
- Dot-walkingForms; Form designer; Form layout; Related lists; Summary; Chapter 3: UI Customization; UI15 versus UI16; Switching between UI15 and UI16; Branding your instance; Custom themes; UI-impacting system properties; Configuring service portal UI; Creating a custom homepage; Styling pages and widgets; Setting up the War Room page; Styling the CMS; Summary; Chapter 4: Understanding Data and Relationships; One-to-many relationships in ServiceNow; Many-to-many relationships in ServiceNow; Creating a M2M table; Other M2M relationships; Enforcing one-to-one relationships.
- Defining custom relationshipsDatabase table inheritance; Summary; Chapter 5: Tasks and Workflows; Important task fields; Active; Additional comments and work notes; Assigned to and Assignment group; Created, Created by, Updated, and Updated by; Description and short description; Number; State; Journals and the activity formatter; Extending the task table; Workflows; Important workflow activities; User and group approval; Approval coordinator; If; Switch; Wait for Condition; Create Task and Catalog Task; Branch and Join; Return value; Run Script; Set Values; Pausing workflows; Workflow Stages.
- DemoSLAs; Approvals; Assignment; Creating Task fields; Summary; Chapter 6: UI and Data Policies; UI policies; Catalog UI policies; Reverse if false; Scripting in UI policies; UI Policy Order; Demo; Data policies; Demo; Converting between data and UI policies; Demo; Data policies versus ACLs; Summary; Chapter 7: User Administration and Security; What is a user?; Groups and roles; Impersonating users for testing; Emails and notifications; Demo; Notification devices; User preferences; Default preferences; Preferences in update sets; Scripting user preferences; ACLs
- security rules.
- ACL process orderHigh security plugin; Summary; Chapter 8 : Introduction to Scripting; To script, or not to script?; Client-side versus server-side APIs; Client-side APIs; Server-side APIs; Where scripting is supported; Access controls; Business rules; Client scripts and catalog client scripts; Condition builder (and the URL); Default value; Script includes; UI actions; UI policies and catalog UI policies; UI scripts; Workflow activities; Integrated development environment; Script tree; Script auto-completion; Script editor macros; Documentation macro; For-loop macro; GlideRecord macros; Demo.