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Sense & respond : how successful organizations listen to customers and create new products continuously /
We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. New technologies are transforming the way companies interact with thei...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Boston, Massachusetts :
Harvard Business Review Press,
[2017]
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| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Gothelf, Jeff, |e author. | |
| 245 | 1 | 0 | |a Sense & respond : |b how successful organizations listen to customers and create new products continuously / |c Jeff Gothelf & Josh Seiden. |
| 246 | 3 | |a Sense and respond | |
| 264 | 1 | |a Boston, Massachusetts : |b Harvard Business Review Press, |c [2017] | |
| 264 | 4 | |c ©2017 | |
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 505 | 0 | |a Intro; Copyright; Contents; Acknowledgments; Introduction; Part I: The Sense and Respond Model; Ch 1: Continuous Uncertainty; Ch 2: Sense and Respond; Ch 3: Why Companies Resist; Ch 4: You Are in the Software Business; Part II: A Manager's Guide to Sense and Respond; Ch 5: Plan for Change and Uncertainty; Ch 6: Organize for Collaboration; Ch 7: Continuous Everything; Ch 8: Create a Culture of Continuous Learning; Conclusion; Notes; Index; About the Authors. | |
| 520 | |a We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously. New technologies are transforming the way companies interact with their customers, employees, and other stakeholders. But this is no mere tech issue; it is quickly becoming the key operational challenge for businesses of all kinds. Yet most organizations and their leaders have been slow to respond, continuing to rely on outmoded engineering-based operational models. They structure their teams, manage their people, and evolve their organizational cultures the way they always have. But sense and respond organizations--organizations that have the capacity to sense and respond instantly to customer, employee, and other stakeholder behaviors--are emerging. In Sense and Respond, Jeff Gothelf and Josh Seiden, leading tech experts and founders of the global Lean UX movement, vividly show how these companies operate, highlighting the new mind-set and skills needed to lead and manage them--and to continuously innovate within them. Becoming a sense and respond organization requires shifting from managing outputs to what the authors call "outcome-focused management"; forming self-guided teams that can read and react to a fast-changing environment; creating a learning-all-the-time culture that can understand and respond to new customer behaviors and the data they generate; and finally, developing in everyone at the company the new universal skills of customer listening, assessment, and response. This important and practical book provides a holistic new operational and management model to help organizations and their leaders sense and respond--and to win--in a world transformed by new technologies.-- |c Provided by publisher. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Organizational effectiveness. | |
| 650 | 0 | |a Organizational resilience. | |
| 650 | 0 | |a Customer relations |x Management. | |
| 650 | 0 | |a Corporate culture. | |
| 650 | 6 | |a Efficacité organisationnelle. | |
| 650 | 6 | |a Résilience organisationnelle. | |
| 650 | 6 | |a Culture organisationnelle. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Corporate culture |2 fast | |
| 650 | 7 | |a Customer relations |x Management |2 fast | |
| 650 | 7 | |a Organizational effectiveness |2 fast | |
| 650 | 7 | |a Organizational resilience |2 fast | |
| 700 | 1 | |a Seiden, Josh, |e author. | |
| 776 | 0 | 8 | |i Print version: |z 9781633691889 |z 1633691888 |w (DLC) 2016033762 |w (OCoLC)945232431 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=5399205 |z Texto completo |
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