Improving Performance and Enhancing Competitiveness.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Siti-Nabiha, Abdul Khalid
Otros Autores: Fathyah, Hashim, Richardson, Christopher
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Gelugor : Penerbit USM, 2013.
Temas:
Performance > Measurement.
Organizational effectiveness.
Efficacité organisationnelle.
Organizational effectiveness
Performance > Measurement
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Half Title Page; Title Page; Copyright Page; Contents Page; Preface; Introduction; Case 1: Improving Customer Satisfaction on Delivery and Distribution Management in a Manufacturing Company
  • Suhaimi Jamal Tan Cheng Ling; Case 2: Enhancing Service Desk Performance in Delivering Superior Customer Service
  • Patricia SK Ng Siti-Nabiha Abdul Khalid; Case 3: Improving Skills in the Technical and Support Group of an Engineering Company
  • Dicky Yamany Othman Tan Cheng Ling; Case 4: KCM College, Penang: Improving Enrollment to Ensure Sustainability
  • Chin Sze Pheng Hasnah Haron.

Ejemplares similares