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Computer Telephony Encyclopedia /
"If you want to grasp the full length and breadth of the rapidly developing computer telephony field, this book is the place to start. Author Richard Grigonis thoroughly explains even the most abstruse ideas in a concise manner that is aimed at all kinds of readers -- students, business executi...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Boca Raton, FL :
CRC Press,
2000.
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| Edición: | First edition. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Title Page; Copyright Page; Dedication; Acknowledgments; FOREWORD Computer Telephony for the New Century; Introduction; A; A & B (Robbed) Bit Signaling; A/D Converter; Abandoned Call; ACD; ACTAS; ActiveX; Active Directory Services Interface (ADSI); Adaptive Differential Pulse Code Modulation (ADPCM); ADC; ADPCM; ADSI; ADSL; ADSL Lite; Advanced Intelligent Network (AIN); Advanced Mobile Phone System (AMPS); AEB; AIN; A-Law; Alliance of Computer Telephone Application Suppliers (ACTAS); Alternate Mark Inversion (AMI); American National Standards Institute (ANSI); AMIS; AMPS.
- Analog Display Services Interface (ADSI)Analog Expansion Bus (AEB); ANI; ANSI; API; App-Gen; Application Generator; Application Programming Interface (API); ASR; Association of Computer Telephone Integration Users and Suppliers (ACTIUS); Asymmetric Digital Subscriber Line (ADSL); Asynchronous Transfer Mode (ATM); Audio Messaging Interchange Specification (AMIS); Automatic Call Distribution (ACD); Automatic Call Sequencer (ACS); Automatic Number Identification (ANI); Automatic Speech Recognition; Audiotex; Automated Attendant; B; B Channel; B8ZS; BABT; Baby Bells; Backbone; Backplane.
- BandwidthBasic Rate Interface (BRI); Baseband; Baud; BCC; Bellcore; B-ISDN; Billing Systems; Web-based Bill Presentment and Customer care.; Choosing a Billing System:; Convergence Billing Caveats; Outsourcing B Mid-range Systems:; Bit; Bit Error Rate (BER); BLEC; Bong; bps; Bps; BRI; Bridge; British Approvals Board for Telecommunications (BABT); Broadband; Broadband ISDN; Brouter; Building Local Exchange Carrier (BLEC); Bursty; C; Cable Modem (CM); Cable Telephony; Call Center; Call Center Call Monitoring and Recording; Call Center Outsourcing; Call Center Site Selection.
- Central Office (CO)Centrex IP; Collaborative Communications; Communication Server; CompactPCI (cPCI); So what's not to like about Compact PCI?; Computer Telephone Integration (CTI); Computer Telephony (CT); Slicing and Dicing Computer Telephony; Industry Challenges for VARs, Developers and End-Users.; The Future of Computer Telephony.; What's going on here?; But why is Intel collecting app-gens, you ask?; CT Access (Computer Telephony Access); CT Bus; CT Connect; CTI; CT Media; CT Media's Storage Features; CT Media Administration; CT Media and TAPI; CT Resource Boards.
- Table of Analog CT BoardsIntroductory Notes; ANALOGTABLELEGEND :; Notes on Analog Computer Telephony Resource Boards; Table of Digital CT Boards; Introductory Notes; DIGITAL TABLE LEGEND:; Notes on Digital Computer Telephony Resource Boards; Customer Relationship Management (CRM); Maximizing Customer Value; CRM and the Business Process; CRM Technology Selection; CRM Return On Investment (ROl); Company Types That Need CRM; The future of CRM; From CRM to ERM; Customer Loop; D; Data Encryption Standard (DES); Datagram; DCE; DCOM; DDE; DDI; Dense Wavelength Division Multiplexing (DWDM); DES; DHCP.