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The Mediator's Handbook : Revised & Expanded Fourth Edition.
The classic resource for effective mediation - now fully updated and expanded.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Gabriola Island :
New Society Publishers,
2012.
|
| Edición: | 4th ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Front Cover
- Title Page
- Rights Page
- Table of Contents
- Preface
- Part One: Overview
- What is mediation?
- A useful tool
- What makes mediation work?
- The mediator's role
- The anatomy of the mediation process
- The anatomy of a session
- Process-centered mediation
- Guiding principles
- Mediation terms
- Part Two: The Process
- Getting to the Table
- Can mediation help this situation?
- How people find a mediator
- Voluntary or mandatory?
- Initial conversations
- Do they want to participate?
- Defining the scope
- Approaching the other parties
- Should I be the mediator?
- Pre-mediation agreements and review
- Choosing a location
- The Mediation Session Part I: Exploring the Situation
- Preparing yourself, co-mediators
- Setting up
- Opening
- Opening: Welcome & warm-up
- Opening: Logistics
- Opening: Orientation
- Opening: Participants' role, willingness
- Listening to Each Perspective
- The Exchange
- The Exchange: Facilitating
- The Exchange: Tasks & flow
- Clarify information
- Check out interpretations
- Listen for their concerns
- Example + impact
- Restate their interests
- Note other relevant interests
- Encourage empathy and reconciliation
- Transition to Reaching Resolution
- Separate Conversations
- Uses for Separate Conversations
- Breaking for Separate Conversations
- Separate Conversations: Template
- The Mediation Session Part II: Reaching Resolution
- Reaching Resolution
- Reaching Resolution: Sequence
- Topic List
- Topic List: Why it is crucial
- Topic List: Drafting
- Topic List: Wording
- Midpoint check-in
- Options
- Options: Together come up with ideas
- Options: Gut, interests, workability
- Options: Reality testing
- Decisions
- Decisions: Gut, interests, workability
- Decisions: Emotions, hesitations
- Writing the Agreement.
- Writing the Agreement: Specifics
- Writing the Agreement: Positive framing
- Closing
- Afterwards: Wrapping up
- Multiple sessions
- The Toolbox: Understanding Conflict
- Disputes & conflicts
- Metaphors for understanding conflict
- The conflict core
- Common effects of conflict
- The pleasures of conflict
- When things heat up
- The way out is through
- The Conflict Triangle
- People, Process, Problem
- Which mode are you in?
- The Toolbox: Supporting the People
- Supporting the people: Main skills
- Setting the tone
- Level of formality, taking notes
- Confidentiality in practice
- Giving your full attention
- Elements of full attention
- Acknowledging
- Handling judgmental remarks
- Protecting
- From adversarial mode to cooperative mode
- Avoid this Kettle of Fish
- Attending to comfort & accessibility
- Language and hearing difficulties
- Working with people in all their variety
- Finding commonalities
- Scenarios: Emotionally difficult situations
- The Toolbox: Facilitating the process
- Participants' starting point: Power & rights
- Changing the "positions" mindset
- Interests
- Layers of interests
- Why interests matter
- Finding space for solutions
- Reframing
- Checking out (mis)interpretations
- Lies, perceptions, deceptions
- Plain description of facts and needs
- Flip it!
- Outcome-focused interests
- Tactful wording of interests and topics
- Summary of interests
- Topic List examples
- Eliciting ideas: Brainstorming
- Eliciting ideas: Opening up possibilities
- Can mediators suggest options?
- Visual aids for making decisions
- Types of resolution
- "Typical" or "good enough" resolutions
- What-ifs
- Fallbacks: Contingencies, uncertainties
- Step-down agreements: Smaller scope
- When there's no agreement
- Final review: Workability
- Final review: Future
- Sample agreements.
- Scenarios: Problem-solving challenges
- Facilitating the process
- Impartial facilitation
- Structuring the session
- Structuring the discussion
- When you can be directive
- When to consult
- Keeping on track
- Crafting questions
- Crafting questions: Word with care
- Crafting questions: Spin it positive
- Crafting questions: Follow up for clarification
- Kinds of rewording
- Reflecting back
- Summarizing
- Summarizing: Its many uses
- Working visually
- When to intervene
- When to intervene: Stopping the momentum
- When to intervene: Slowing the process down
- Is it time to quit?
- Ending a mediation
- Scenarios: Facilitation challenges
- The Toolbox: Going Further
- Going further
- Adapting the process
- Mediating with children & teens
- Mediating across generations
- Mediating family conflicts
- Mediating employee conflicts
- Mediating employee conflicts
- Participant evaluation
- Mediator evaluation of a mediation
- Evaluating yourself
- The Handbook "soup pot"
- Authors & contributors
- Organizational support
- Index
- Back Cover.