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The Mediator's Handbook : Revised & Expanded Fourth Edition.
The classic resource for effective mediation - now fully updated and expanded.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | , , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Gabriola Island :
New Society Publishers,
2012.
|
| Edición: | 4th ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 037 | |a 9780865717220 |b 00019076 | ||
| 050 | 4 | |a HM1126 | |
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| 049 | |a UAMI | ||
| 100 | 1 | |a Beer, Jennifer E. | |
| 245 | 1 | 4 | |a The Mediator's Handbook : |b Revised & Expanded Fourth Edition. |
| 250 | |a 4th ed. | ||
| 260 | |a Gabriola Island : |b New Society Publishers, |c 2012. | ||
| 300 | |a 1 online resource (210 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | 0 | |a Print version record. | |
| 520 | |a The classic resource for effective mediation - now fully updated and expanded. | ||
| 505 | 0 | |a Front Cover -- Title Page -- Rights Page -- Table of Contents -- Preface -- Part One: Overview -- What is mediation? -- A useful tool -- What makes mediation work? -- The mediator's role -- The anatomy of the mediation process -- The anatomy of a session -- Process-centered mediation -- Guiding principles -- Mediation terms -- Part Two: The Process -- Getting to the Table -- Can mediation help this situation? -- How people find a mediator -- Voluntary or mandatory? -- Initial conversations -- Do they want to participate? -- Defining the scope -- Approaching the other parties -- Should I be the mediator? -- Pre-mediation agreements and review -- Choosing a location -- The Mediation Session Part I: Exploring the Situation -- Preparing yourself, co-mediators -- Setting up -- Opening -- Opening: Welcome & warm-up -- Opening: Logistics -- Opening: Orientation -- Opening: Participants' role, willingness -- Listening to Each Perspective -- The Exchange -- The Exchange: Facilitating -- The Exchange: Tasks & flow -- Clarify information -- Check out interpretations -- Listen for their concerns -- Example + impact -- Restate their interests -- Note other relevant interests -- Encourage empathy and reconciliation -- Transition to Reaching Resolution -- Separate Conversations -- Uses for Separate Conversations -- Breaking for Separate Conversations -- Separate Conversations: Template -- The Mediation Session Part II: Reaching Resolution -- Reaching Resolution -- Reaching Resolution: Sequence -- Topic List -- Topic List: Why it is crucial -- Topic List: Drafting -- Topic List: Wording -- Midpoint check-in -- Options -- Options: Together come up with ideas -- Options: Gut, interests, workability -- Options: Reality testing -- Decisions -- Decisions: Gut, interests, workability -- Decisions: Emotions, hesitations -- Writing the Agreement. | |
| 505 | 8 | |a Writing the Agreement: Specifics -- Writing the Agreement: Positive framing -- Closing -- Afterwards: Wrapping up -- Multiple sessions -- The Toolbox: Understanding Conflict -- Disputes & conflicts -- Metaphors for understanding conflict -- The conflict core -- Common effects of conflict -- The pleasures of conflict -- When things heat up -- The way out is through -- The Conflict Triangle -- People, Process, Problem -- Which mode are you in? -- The Toolbox: Supporting the People -- Supporting the people: Main skills -- Setting the tone -- Level of formality, taking notes -- Confidentiality in practice -- Giving your full attention -- Elements of full attention -- Acknowledging -- Handling judgmental remarks -- Protecting -- From adversarial mode to cooperative mode -- Avoid this Kettle of Fish -- Attending to comfort & accessibility -- Language and hearing difficulties -- Working with people in all their variety -- Finding commonalities -- Scenarios: Emotionally difficult situations -- The Toolbox: Facilitating the process -- Participants' starting point: Power & rights -- Changing the "positions" mindset -- Interests -- Layers of interests -- Why interests matter -- Finding space for solutions -- Reframing -- Checking out (mis)interpretations -- Lies, perceptions, deceptions -- Plain description of facts and needs -- Flip it! -- Outcome-focused interests -- Tactful wording of interests and topics -- Summary of interests -- Topic List examples -- Eliciting ideas: Brainstorming -- Eliciting ideas: Opening up possibilities -- Can mediators suggest options? -- Visual aids for making decisions -- Types of resolution -- "Typical" or "good enough" resolutions -- What-ifs -- Fallbacks: Contingencies, uncertainties -- Step-down agreements: Smaller scope -- When there's no agreement -- Final review: Workability -- Final review: Future -- Sample agreements. | |
| 505 | 8 | |a Scenarios: Problem-solving challenges -- Facilitating the process -- Impartial facilitation -- Structuring the session -- Structuring the discussion -- When you can be directive -- When to consult -- Keeping on track -- Crafting questions -- Crafting questions: Word with care -- Crafting questions: Spin it positive -- Crafting questions: Follow up for clarification -- Kinds of rewording -- Reflecting back -- Summarizing -- Summarizing: Its many uses -- Working visually -- When to intervene -- When to intervene: Stopping the momentum -- When to intervene: Slowing the process down -- Is it time to quit? -- Ending a mediation -- Scenarios: Facilitation challenges -- The Toolbox: Going Further -- Going further -- Adapting the process -- Mediating with children & teens -- Mediating across generations -- Mediating family conflicts -- Mediating employee conflicts -- Mediating employee conflicts -- Participant evaluation -- Mediator evaluation of a mediation -- Evaluating yourself -- The Handbook "soup pot" -- Authors & contributors -- Organizational support -- Index -- Back Cover. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Conflict management. | |
| 650 | 0 | |a Mediation. | |
| 650 | 6 | |a Gestion des conflits. | |
| 650 | 6 | |a Médiation. | |
| 650 | 7 | |a mediation. |2 aat | |
| 650 | 7 | |a Conflict management |2 fast | |
| 650 | 7 | |a Mediation |2 fast | |
| 700 | 1 | |a Packard, Caroline C. | |
| 700 | 1 | |a Stief, Eileen. | |
| 700 | 1 | |a Gates, Elizabeth Elwood. | |
| 776 | 0 | 8 | |i Print version: |a Beer, Jennifer E. |t Mediator's Handbook : Revised & Expanded Fourth Edition. |d Gabriola Island : New Society Publishers, ©2012 |z 9780865717220 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=5180732 |z Texto completo |
| 936 | |a BATCHLOAD | ||
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL5180732 | ||
| 994 | |a 92 |b IZTAP | ||