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Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente /
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Italiano |
| Publicado: |
Turin :
G. Giappichelli,
[2017]
|
| Temas: | |
| Acceso en línea: | Texto completo Texto completo |
MARC
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| 100 | 1 | |a Chierici, Roberto. | |
| 245 | 1 | 0 | |a Dal CRM al social CRM : |b Nuove tecnologie per la gestione della relazione con il cliente / |c Roberto Chierici, Alice Mazzucchelli. |
| 260 | |a Turin : |b G. Giappichelli, |c [2017] | ||
| 300 | |a 1 online resource (145 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 588 | 0 | |a Print version record. | |
| 504 | |a Includes bibliographical references. | ||
| 505 | 0 | |a Cover; Occhiello; Indice; Indice delle tabelle; Indice delle figure; Introduzione; 1 Il ruolo del cliente per il vantaggio competitivo dâ#x80;#x99;impresa; 2 I social media; 3 La gestione della relazione con il cliente; 4 Unâ#x80;#x99;indagine empirica sulle imprese italiane; Bibliografia. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Customer relations |x Management. | |
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Industrial Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Management Science. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Organizational Behavior. |2 bisacsh | |
| 650 | 7 | |a Customer relations |x Management |2 fast | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 700 | 1 | |a Mazzucchelli, Alice. | |
| 758 | |i has work: |a Dal CRM al social CRM (Text) |1 https://id.oclc.org/worldcat/entity/E39PCXjVhTDHRC3r86jyd6RBj3 |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Chierici, Roberto. |t Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente. |d Turin : G. Giappichelli, ©2017 |z 9788892112131 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=5161084 |z Texto completo |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=5217368 |z Texto completo |
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