Customer Experience Management for Water Utilities : Marketing urban water supply.

If you manage, govern, operate, or handle public outreach for a utility, (or have more than a passing interest in such worthy topics), I encourage you to read on. This book is a treasure -- Melanie K. Goetz, author of Communicating Water's Value: Talking Points, Tips & Strategies Highly imp...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Prevos, Peter
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ashland : IWA Publishing, 2017.
Temas:
Water-supply > Management.
Eau > Approvisionnement > Gestion.
Customer services.
Water industries.
BUSINESS & ECONOMICS > Real Estate > General.
Water-supply > Management
Environmental science, engineering & technology.
Business and Management.
Acceso en línea:Texto completo
Descripción
Sumario:If you manage, govern, operate, or handle public outreach for a utility, (or have more than a passing interest in such worthy topics), I encourage you to read on. This book is a treasure -- Melanie K. Goetz, author of Communicating Water's Value: Talking Points, Tips & Strategies Highly impactful, relevant and useful as these services scramble to become more market oriented in their approach -- Professor Ben Lowe, Kent Business School, University of Kent, UK.
Notas:""4.1 Customer Focus in Water Utilities""
Descripción Física:1 online resource (219 pages)
Bibliografía:Includes bibliographical references and index.
ISBN:1780408676
9781780408675

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