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Personal Conflict Management : Theory and Practice.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Milton :
Taylor and Francis,
2017.
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| Edición: | 2nd ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Title; Copyright; Contents; List of Toolbox Resources; List of Cases; Preface; Acknowledgments; Section I: The Nature of Interpersonal Conflict and Its Causes; 1 Conflict in Everyday Life; What Is Interpersonal Conflict?; Interpersonal Conflict Is Different From Argument; Seven Assumptions About Interpersonal Conflict; Beneficial Aspects of Interpersonal Conflict; Summary; Chapter Resources; 2 Conflict Management Theories; The Purpose of Theory; Nature Versus Nurture; Communication Theory; Theories Influencing Conflict Management Studies; Summary; Chapter Resources.
- 3 Competitive and Cooperative Conflict ApproachesThe Competitive World; The Cooperative Approach; Interests Versus Positions; Which Approach to Conflict Is Best?; Supportive and Defensive Climates; Summary; Chapter Resources; 4 Causes of Conflict; Conflict Topics Are Not Necessarily Conflict Causes; Conflict Behaviors Are Motivated by Reasons That Make Sense; Conflict Behaviors Are Learned; Goal Interference Causes Conflict; Four Main Goals During Conflict; Perception Patterns Affect How Goals Are Interpreted; Goals Are Dynamic; Skills to Enhance Goal Analysis and Development; Summary.
- Chapter Resources5 How Sex/Gender, Race, Culture, and Generation Affect Conflict; Sex/Gender; Race; Culture; Age and Generation; The Taking of Privilege; Mastering Conflict Management Research; Summary; Chapter Resources; 6 How Power, Trust, and Humor Affect Conflict; Power; Trust; Humor; Sources of Conflict Patterns; Summary; Chapter Resources; Section II: Conflict Management Skills; 7 Listening and Seeking Information; The Listening Process; Barriers to Effective Listening; Listening in Competitive and Cooperative Bargaining; Types of Listening.
- Eight Steps for Effective Listening During ConflictSummary; Chapter Resources; 8 Conflict Style and Emotional Intelligence; What Is Style?; Personality Styles; Conflict Management Styles; Communication Styles That Impact Conflict; Conversational Style; Emotional Intelligence; Transforming Dysfunctional Communication; Summary; Chapter Resources; 9 Negotiation; What Is Negotiation?; Contrasting Approaches to Negotiation; Competitive Negotiation; Cooperative Negotiation; The Choices Negotiators Make; Summary; Chapter Resources; 10 Conflict Assessment; Understanding Conflict From the Inside Out.
- Simpler Conflict Analysis ToolsComprehensive Conflict Analysis Tools; Transformation Is the Key to Changing Conflict; Summary; Chapter Resources; Section III: Conflict in Specialized Circumstances; 11 Bullies and Difficult People; An Overview of Difficult Encounters; Critical Insights About Difficult Encounters; Skills When Facing Difficult Encounters; Bullying; Summary; Chapter Resources; 12 Mediation and Other Conflict Interventions; Approaches to Solving Conflict; Conflict Coaching; Third-Party Resolution Processes; Mediation; Mediator Approaches; The Balanced Model of Mediation; Summary.