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20240329122006.0 |
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171007s2017 xx o 000 0 eng d |
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|a EBLCP
|b eng
|e pn
|c EBLCP
|d OCLCQ
|d DEBBG
|d OCLCQ
|d REDDC
|d OCLCF
|d OCLCO
|d OCLCL
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|a 9781315453804
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|a 1315453800
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|a (OCoLC)1005619802
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|a HM1126
|b .M396 2018
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|a 303.69
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Reese, Melanie.
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| 245 |
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|a Personal Conflict Management :
|b Theory and Practice.
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| 250 |
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|a 2nd ed.
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| 260 |
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|a Milton :
|b Taylor and Francis,
|c 2017.
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| 300 |
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|a 1 online resource (360 pages)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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|a Print version record.
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|a Cover; Title; Copyright; Contents; List of Toolbox Resources; List of Cases; Preface; Acknowledgments; Section I: The Nature of Interpersonal Conflict and Its Causes; 1 Conflict in Everyday Life; What Is Interpersonal Conflict?; Interpersonal Conflict Is Different From Argument; Seven Assumptions About Interpersonal Conflict; Beneficial Aspects of Interpersonal Conflict; Summary; Chapter Resources; 2 Conflict Management Theories; The Purpose of Theory; Nature Versus Nurture; Communication Theory; Theories Influencing Conflict Management Studies; Summary; Chapter Resources.
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| 505 |
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|a 3 Competitive and Cooperative Conflict ApproachesThe Competitive World; The Cooperative Approach; Interests Versus Positions; Which Approach to Conflict Is Best?; Supportive and Defensive Climates; Summary; Chapter Resources; 4 Causes of Conflict; Conflict Topics Are Not Necessarily Conflict Causes; Conflict Behaviors Are Motivated by Reasons That Make Sense; Conflict Behaviors Are Learned; Goal Interference Causes Conflict; Four Main Goals During Conflict; Perception Patterns Affect How Goals Are Interpreted; Goals Are Dynamic; Skills to Enhance Goal Analysis and Development; Summary.
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| 505 |
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|a Chapter Resources5 How Sex/Gender, Race, Culture, and Generation Affect Conflict; Sex/Gender; Race; Culture; Age and Generation; The Taking of Privilege; Mastering Conflict Management Research; Summary; Chapter Resources; 6 How Power, Trust, and Humor Affect Conflict; Power; Trust; Humor; Sources of Conflict Patterns; Summary; Chapter Resources; Section II: Conflict Management Skills; 7 Listening and Seeking Information; The Listening Process; Barriers to Effective Listening; Listening in Competitive and Cooperative Bargaining; Types of Listening.
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| 505 |
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|a Eight Steps for Effective Listening During ConflictSummary; Chapter Resources; 8 Conflict Style and Emotional Intelligence; What Is Style?; Personality Styles; Conflict Management Styles; Communication Styles That Impact Conflict; Conversational Style; Emotional Intelligence; Transforming Dysfunctional Communication; Summary; Chapter Resources; 9 Negotiation; What Is Negotiation?; Contrasting Approaches to Negotiation; Competitive Negotiation; Cooperative Negotiation; The Choices Negotiators Make; Summary; Chapter Resources; 10 Conflict Assessment; Understanding Conflict From the Inside Out.
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| 505 |
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|a Simpler Conflict Analysis ToolsComprehensive Conflict Analysis Tools; Transformation Is the Key to Changing Conflict; Summary; Chapter Resources; Section III: Conflict in Specialized Circumstances; 11 Bullies and Difficult People; An Overview of Difficult Encounters; Critical Insights About Difficult Encounters; Skills When Facing Difficult Encounters; Bullying; Summary; Chapter Resources; 12 Mediation and Other Conflict Interventions; Approaches to Solving Conflict; Conflict Coaching; Third-Party Resolution Processes; Mediation; Mediator Approaches; The Balanced Model of Mediation; Summary.
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| 500 |
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|a Chapter Resources.
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
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|a Conflict management.
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| 650 |
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|a Problem solving.
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| 650 |
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|a Interpersonal relations.
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| 650 |
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6 |
|a Gestion des conflits.
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| 650 |
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6 |
|a Résolution de problème.
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| 650 |
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7 |
|a Conflict management
|2 fast
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| 650 |
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7 |
|a Interpersonal relations
|2 fast
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| 650 |
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7 |
|a Problem solving
|2 fast
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| 758 |
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|i has work:
|a Personal conflict management (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCFJJ37QFT8RvFxhkwXXprm
|4 https://id.oclc.org/worldcat/ontology/hasWork
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| 776 |
0 |
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|i Print version:
|a Reese, Melanie.
|t Personal Conflict Management : Theory and Practice.
|d Milton : Taylor and Francis, ©2017
|z 9781138210981
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| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=5061365
|z Texto completo
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| 938 |
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|a ProQuest Ebook Central
|b EBLB
|n EBL5061365
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| 994 |
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|a 92
|b IZTAP
|
