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Corporate communication crisis leadership : advocacy and ethics /

Addresses the interplay of strategic moments of corporate communication clarity and/or its lack. This work differentiates issue, argument, conflict, and crisis while explicating their related interaction in organizational success or failure. Strategic communication responsiveness attends to a breadt...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Arnett, Ronald C., 1952- (Autor), Corr, Matthew (Autor), DeIuliis, Sarah M. (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York, NY : Business Expert Press, 2017.
Edición:First edition.
Temas:
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Part I. Issue attentiveness
  • 1. Issue clarity
  • 2. Issue and stakeholder influence
  • 3. Communication ethics in action: British Petroleum and issue thoughtlessness
  • Part II. Argument attentiveness
  • 4. Argument clarity
  • 5. Argument and stakeholder influence
  • 6. Communication ethics in action: British Petroleum and argument thoughtlessness
  • Part III. Conflict attentiveness
  • 7. Conflict clarity
  • 8. Conflict and stakeholder influence
  • 9. Communication ethics in action: British Petroleum and conflict thoughtlessness
  • Part IV. Crisis attentiveness
  • 10. Crisis in review: the 2010 Deepwater Horizon disaster
  • Bibliography
  • Index.