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ABC of Clinical Communication.
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Newark :
John Wiley & Sons, Incorporated,
2017.
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| Colección: | ABC Ser.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Title Page; Copyright Page; Contents; Preface; Contributors; Chapter 1 Why Clinical Communication Matters; Clinical communication
- a historical perspective; Effect of communication on patient outcomes; Training and feedback; Communication between professionals; Written records; A caring environment; Conclusions; References; Further resources; Chapter 2 The Consultation; Introduction; Evidence-based communication ; Models of the consultation; The importance of structure; Core tasks, core skills and specific issues; The Calgary-Cambridge guide.
- An example of the importance of the model in practiceConclusions; Acknowledgements; Reference; Further resources; Chapter 3 Communication and Personality Type; Introduction; Jung's theory of personality type; Extraverted versus introverted attitude; Sensing versus intuitive perception; Thinking versus feeling judgment; Judging versus perceiving orientation; Are doctors' preferences different?; How type differences relate to communication; Acknowledgement; References; Further resources; Chapter 4 Shared Decision-Making ; Introduction; What do patients want?; What is shared decision-making?
- Shared decision-aking and evidence-based medicine Communicating information about risk; Strategies for encouraging shared decision-making ; Steps to shared decision-making; Presenting information to patients; Health professionals' training and development needs; References; Further resources; Chapter 5 Communication in Clinical Teams; Introduction; Human factors; Situation awareness; Team communication; Interruptions; Hierarchy and culture; Case study: Just a routine operation; Optimising team communication; Telephone calls; Handovers; Safety huddles; Emergencies; WHO surgical checklist.
- ConclusionsReferences; Further resources; Chapter 6 Communication in Medical Records; General Medical Council perspective; The National Health Service code of practice; Medical note-keeping and mortality data ; Medical note-keeping and payment ; Simple tips for good medical note-keeping ; Letters and discharge summaries; Legal aspects of medical note-keeping ; Multidisciplinary records; Medical notes as a handover tool; Electronic patient records; Personal held records; Conclusions; References; Further resources; Chapter 7 Advanced Communication for Specific Situations.
- Paediatric consultationsDifficult behaviours: the angry or violent patient; Language barriers; Exploring safeguarding concerns; Young people, risk-taking behaviours, consent and confidentiality ; Chronic disease; Seldom-heard groups ; Conclusions; Further resources; Chapter 8 Communication and Mental Health; Introduction; Trust, respect and rapport; Brief ordinary effective communication; Understanding the context; Case history 1; Case history 2; Case history 3; World view, culture and class; Identifying and alleviating anxiety; Resolving conflict in communication.