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00000cam a2200000Mu 4500 |
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EBOOKCENTRAL_ocn993780997 |
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OCoLC |
| 005 |
20240329122006.0 |
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m o d |
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cr |n|---||||| |
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170715s2003 xx o 001 0 eng d |
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|a EBLCP
|b eng
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|c EBLCP
|d OCLCQ
|d YDX
|d AU@
|d OCLCF
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|d REDDC
|d OCLCO
|d OCLCL
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| 019 |
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|a 993593166
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|a 9781351930055
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|a 1351930052
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| 020 |
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|z 056608595X
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|z 9780566085956
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|a AU@
|b 000062390501
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| 035 |
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|a (OCoLC)993780997
|z (OCoLC)993593166
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| 050 |
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4 |
|a HF5415.335
|b .H553 2017
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| 082 |
0 |
4 |
|a 658.812
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| 049 |
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|a UAMI
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| 100 |
1 |
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|a Hill, Nigel.
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| 245 |
1 |
0 |
|a How to Measure Customer Satisfaction.
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| 250 |
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|a 2nd ed.
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| 260 |
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|a Abingdon, Oxon :
|b Taylor and Francis,
|c 2003.
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| 300 |
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|a 1 online resource (161 pages)
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| 336 |
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|a text
|b txt
|2 rdacontent
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| 337 |
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|a computer
|b c
|2 rdamedia
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| 338 |
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|a online resource
|b cr
|2 rdacarrier
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| 588 |
0 |
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|a Print version record.
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| 505 |
0 |
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|a Cover; Half Title; Title; Copyright; Contents; List of figures; 1. Introduction; 2. Setting objectives and project planning; 3. Exploratory research; 4. Sampling; 5. Survey options; 6. Maximising response rates; 7. Questionnaire design; 8. Rating scales; 9. Introducing the survey; 10. Analysing the results; 11. Benchmarking and improving your performance; 12. The mirror survey; 13. Feedback; 14. The business case for customer satisfaction; Appendices; 1. Self-completion questionnaire; 2. Telephone survey questionnaire; 3. Mirror survey questionnaire; 4. Satisfaction Benchmark; 5. Web links.
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| 500 |
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|a Includes index.
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| 590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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| 650 |
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0 |
|a Consumer satisfaction
|x Evaluation.
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| 650 |
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6 |
|a Consommateurs
|x Satisfaction
|x Évaluation.
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| 650 |
|
7 |
|a Consumer satisfaction
|x Evaluation
|2 fast
|
| 700 |
1 |
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|a Brierley, John.
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| 700 |
1 |
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|a MacDougall, Robert.
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| 758 |
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|i has work:
|a How to measure customer satisfaction (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCGGKvW7DTrVVDXPjjjJwwd
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Hill, Nigel.
|t How to Measure Customer Satisfaction.
|d Abingdon, Oxon : Taylor and Francis, ©2003
|z 9780566085956
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=4907012
|z Texto completo
|
| 938 |
|
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|a ProQuest Ebook Central
|b EBLB
|n EBL4907012
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|a YBP Library Services
|b YANK
|n 14676719
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|n 14716611
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