The Nordstrom way to customer experience excellence : creating a values-driven service culture /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Spector, Robert, 1947- (Autor), Reeves, Breanne O., 1980- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, New Jersey : John Wiley & Sons, Inc., [2017]
Edición:Third edition.
Temas:
Nordstrom (Firm) > Management.
Nordstrom (Firm)
Customer services > United States > Handbooks, manuals, etc.
Department stores > United States > Management.
Service à la clientèle > États-Unis > Guides, manuels, etc.
Grands magasins > États-Unis > Gestion.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Customer services
Department stores > Management
Management
United States
Handbooks and manuals
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Introduction
  • Trust
  • Respect
  • Loyalty
  • Awareness
  • Humility
  • Communication and collaboration
  • Competition and compensation
  • Innovation and adaptation
  • Give back and have fun.

Ejemplares similares