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|a UAMI
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| 100 |
1 |
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|a Spector, Robert,
|d 1947-
|e author.
|
| 240 |
1 |
0 |
|a Nordstrom way to customer service excellence
|
| 245 |
1 |
4 |
|a The Nordstrom way to customer experience excellence :
|b creating a values-driven service culture /
|c Robert Spector & Breanne O. Reeves.
|
| 250 |
|
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|a Third edition.
|
| 264 |
|
1 |
|a Hoboken, New Jersey :
|b John Wiley & Sons, Inc.,
|c [2017]
|
| 300 |
|
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|a 1 online resource
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
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|a computer
|b c
|2 rdamedia
|
| 338 |
|
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|a online resource
|b cr
|2 rdacarrier
|
| 500 |
|
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|a Earlier edition published as: The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization.
|
| 504 |
|
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|a Includes bibliographical references and index.
|
| 505 |
0 |
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|a Introduction -- Trust -- Respect -- Loyalty -- Awareness -- Humility -- Communication and collaboration -- Competition and compensation -- Innovation and adaptation -- Give back and have fun.
|
| 588 |
0 |
|
|a Online resource; title from digital title page (viewed on October 16, 2017).
|
| 590 |
|
|
|a ProQuest Ebook Central
|b Ebook Central Academic Complete
|
| 610 |
2 |
0 |
|a Nordstrom (Firm)
|x Management.
|
| 610 |
2 |
7 |
|a Nordstrom (Firm)
|2 fast
|
| 650 |
|
0 |
|a Customer services
|z United States
|v Handbooks, manuals, etc.
|
| 650 |
|
0 |
|a Department stores
|z United States
|x Management.
|
| 650 |
|
6 |
|a Service à la clientèle
|z États-Unis
|v Guides, manuels, etc.
|
| 650 |
|
6 |
|a Grands magasins
|z États-Unis
|x Gestion.
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Industrial Management.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Management Science.
|2 bisacsh
|
| 650 |
|
7 |
|a BUSINESS & ECONOMICS
|x Organizational Behavior.
|2 bisacsh
|
| 650 |
|
7 |
|a Customer services
|2 fast
|
| 650 |
|
7 |
|a Department stores
|x Management
|2 fast
|
| 650 |
|
7 |
|a Management
|2 fast
|
| 651 |
|
7 |
|a United States
|2 fast
|
| 655 |
|
7 |
|a Handbooks and manuals
|2 fast
|
| 700 |
1 |
|
|a Reeves, Breanne O.,
|d 1980-
|e author.
|
| 758 |
|
|
|i has work:
|a Nordstrom way to customer service excellence (Text)
|1 https://id.oclc.org/worldcat/entity/E39PCH6kM4g9xmVgH9GDxJ4dcd
|4 https://id.oclc.org/worldcat/ontology/hasWork
|
| 776 |
0 |
8 |
|i Print version:
|a Spector, Robert, 1947-
|t Nordstrom way to customer experience excellence.
|b Third edition.
|d Hoboken, New Jersey : John Wiley & Sons, Inc., [2017]
|z 9781119375357
|w (DLC) 2017019609
|
| 856 |
4 |
0 |
|u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=5015547
|z Texto completo
|
| 938 |
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|
|a ProQuest Ebook Central
|b EBLB
|n EBL5015547
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| 938 |
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|a EBSCOhost
|b EBSC
|n 1586130
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|a ProQuest MyiLibrary Digital eBook Collection
|b IDEB
|n cis37728141
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|a YBP Library Services
|b YANK
|n 14776694
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|b IZTAP
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