The Nordstrom way to customer experience excellence : creating a values-driven service culture /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Spector, Robert, 1947- (Autor), Reeves, Breanne O., 1980- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, New Jersey : John Wiley & Sons, Inc., [2017]
Edición:Third edition.
Temas:
Nordstrom (Firm) > Management.
Nordstrom (Firm)
Customer services > United States > Handbooks, manuals, etc.
Department stores > United States > Management.
Service à la clientèle > États-Unis > Guides, manuels, etc.
Grands magasins > États-Unis > Gestion.
BUSINESS & ECONOMICS > Industrial Management.
BUSINESS & ECONOMICS > Management.
BUSINESS & ECONOMICS > Management Science.
BUSINESS & ECONOMICS > Organizational Behavior.
Customer services
Department stores > Management
Management
United States
Handbooks and manuals
Acceso en línea:Texto completo
Descripción
Notas:Earlier edition published as: The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization.
Descripción Física:1 online resource
Bibliografía:Includes bibliographical references and index.
ISBN:9781119375388
111937538X
9781119375371
1119375371

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