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Getting Through To People.
If you think you can't reach all the people all the time - think again! Now you can persuade even the most stubborn or hostile audience to see your point of view with these proven techniques from Dr. Jesse S. Nirenberg. Through dozens of anecdotes, you'll learn how to control conversations...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
San Francisco :
Hauraki Publishing,
2015.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- TABLE OF CONTENTS; Dedication; 1
- The Problem of Getting Through to People; Five Human Characteristics That Work Against A Meeting Of Minds; Three Signs of Wandering Attention; You Can Overcome Communication Blocks; 2
- Encouraging Cooperativeness; Emotions Are Interwoven With Ideas In Conversation; Courtesy Encourages Communication; Three Ways Of Encouraging Responsiveness; 3
- Drawing Out People's Thoughts; Drawing Out Information Requires The Making of Demands; Make the Giving of Information Enjoyable to the Other Person; Begin with Questions That Are Easy to Answer; Structuring Questions.
- Techniques for Drawing Out InformationFour Ways of Asking Unstructured Questions; 4
- Dealing with People's Emotions; Emotions Move Us Toward Self-Expression; Emotional Reactions Depend on What's Happening Within the Individual; Emotions Are Displaceable; Why Logic Won't Dispel Unwanted Emotions; How to Deal with People's Emotions; 5
- Listening Between the Lines of Conversation; Explicit and Implicit Messages; Expressing Unacceptable Desires; Implicit Communicating In The Five Major Interpersonal Operations; Practice Listening Between the Lines; 6
- Giving and Getting Feedback of Thinking.
- The Same Words Stimulate Different Mental ImagesWords Convey Only Parts Of Mental Images; Feed Back To Separate Observation From Interpretation; As the Conversation Proceeds Compare Your Mental Image With The Other Person's; Feed Back Your Interpretation Rather Than The Other Person's Words; Feeding Back To Give Insight; Feeding Back To Influence; Keep These Ideas In Mind; 7
- Holding People's Attention; Don't Take More Time Than A Subject Is Worth; Stick To The Point; Irrelevancy Is Caused By Personality Needs; Keep Your Speeches Short; Obviousness Causes Tuning Out.
- Bring In Fresh InformationWhen Repeating Give More Information; Use Concrete Words; Practice These Methods For Holding Attention; 8
- Activating Thinking; There Are No Right Words; The Three Levels Of Listening; Your Listener Won't Want To Bother Thinking; After Presenting Ideas You Have To Stimulate The Other Person To Think; Stimulate Thinking By Asking Questions; To Change a Person's Mind, You Must Make Him Discard His Idea And Try Yours; Get the Other Person to Talk About Your Ideas; Your Questions Should Have A Purpose; Asking Questions Is a Way Of Holding The Initiative.
- Make Questioning a Habit9
- Dealing with Resistance; Opposition is a Sign of Involvement; When Agreement Is Given Without Thought Press For A Commitment To Action; Inner Conflict Can Intensify Opposition; When Opposition Is Vehement, Become Neutral; Rational And Irrational Opposition; Signs Of Irrational Opposition; Five Signs Of Irrational Opposition; Handling Irrational Opposition; Three Ways Of Dealing With Irrational Opposition; The Key Points In Dealing With Opposition; 10
- Measuring the Value of An Idea; Our Words Describe Our Reactions Rather Than The Objective Reality.